We had this trampoline for 4 months when tragedy struck in the form of a wind storm. We were dumb and didnt stake it down. The trampoline had parts that were bent and crushed. After contacting the manufacturer directly, they sent us the parts for free and only charged shipping. The rep was Mandy and even though all of her correspondence was over email, the new parts arrived quickly and she was great to deal with. Very thankful to for getting our trampoline back again with very little effort. We will stake it down this time. Very good product as well. Very sturdy and durable product and my husband assembled this by himself within about 2-3 hours. So far we are very happy with everything!
My son and brother put it together and they stated no difficulty putting together and it took a little over and hour to put together.Very sturdy. The grandchildren absolutely love it. They never want to get off. Even I have enjoyed jumping with the kids. Best purchase for me suit for my apartment!
This is one tough trampoline. I bought the 15 foot trampoline with net enclosure in the spring 2019 for my grandchildren. They have enjoyed it in all four seasons. They love jumping in the snow! Unfortunately, this last winter it was tossed across the back field during a strong storm. No farm animals were harmed by the rolling trampoline. The net enclosure poles were squished! Working with Joy in customer service I was able to get the parts I needed to repair the enclosure and the happy jumpers were enjoying the trampoline once again. The parts were replaced free to me. This company rocks! Easy to assemble and look amazing.
I would have liked to give this review a higher rating but for only having the trampoline for a few months the straps for the part that covers the springs broke so now I have to worry about my kids foot getting caught on a spring or someone getting hurt do to the exposure of the springs....overall the trampoline is great but very upset that the straps broke within a few months ...UPDATE....customer service reached out to me quickly about their concern...very pleasant and fixed the issue after I sent photos to them..Thank you so much for being prompt on sending us a replacement!!! The kids love it and are back to jumping having a blast!!! Very satisfied with their concerns on fixing any issues or problems
Good trampoline. The design could be improved a bit in a few areas, but after using it for 3 months, it is in good shape and shoes no sign of wear and tear. The product is very comfortable
Easy to assemble, except the part when we had to slide the blue noodle things into the pole covers. We ended up taping the pole to the noodle so it wouldnt slide down, and sprayed some lubricant on it which helped. This is a great looking trampoline and the kids are loving it. Its great exercise and it gives them an easy reason to go outside and play in the backyard. I didnt rate the durability because we just got it last week, but it looks like a sturdy trampoline that will last many years. Nice accent piece for room
Ive had this item so far for 2 months and 0 complaints! The customer service is awesome too! I didnt read the description properly and thought it came with the ladder.. so I reached out to them to purchase a ladder separately and they offered to give me a complimentary one and shipped it right away, free of charge! Highly recommend. love the color
After 4 years of use I am confident giving my input. The poles have got bent twice, one I received a replacement free of charge and the 2nd time I covered them. The trampoline and net both now have s hole in them from a lot of fun playing. My kids have enjoyed jumping and laying on it though I do think the warranty should be longer. If you are planning to buy a trampoline this isnt a bad choice but wish it heald up longer than 4 years.
Awesome trampoline. Material is a good quality and stitching is done great. The netting is strong enough to hold my kids when they purposely bounce against it. Dont know how long it will last doing that but i only have the netting up this summer to use with a sprinkler setup.
Reviews
Excellent product and customer service
We had this trampoline for 4 months when tragedy struck in the form of a wind storm. We were dumb and didnt stake it down. The trampoline had parts that were bent and crushed. After contacting the manufacturer directly, they sent us the parts for free and only charged shipping. The rep was Mandy and even though all of her correspondence was over email, the new parts arrived quickly and she was great to deal with. Very thankful to for getting our trampoline back again with very little effort. We will stake it down this time. Very good product as well. Very sturdy and durable product and my husband assembled this by himself within about 2-3 hours. So far we are very happy with everything!
My grandchildren absolutely love their ORRC trampoline
My son and brother put it together and they stated no difficulty putting together and it took a little over and hour to put together.Very sturdy. The grandchildren absolutely love it. They never want to get off. Even I have enjoyed jumping with the kids. Best purchase for me suit for my apartment!
Outstanding customer service!
This is one tough trampoline. I bought the 15 foot trampoline with net enclosure in the spring 2019 for my grandchildren. They have enjoyed it in all four seasons. They love jumping in the snow! Unfortunately, this last winter it was tossed across the back field during a strong storm. No farm animals were harmed by the rolling trampoline. The net enclosure poles were squished! Working with Joy in customer service I was able to get the parts I needed to repair the enclosure and the happy jumpers were enjoying the trampoline once again. The parts were replaced free to me. This company rocks! Easy to assemble and look amazing.
Not a happy customer:updated:
I would have liked to give this review a higher rating but for only having the trampoline for a few months the straps for the part that covers the springs broke so now I have to worry about my kids foot getting caught on a spring or someone getting hurt do to the exposure of the springs....overall the trampoline is great but very upset that the straps broke within a few months ...UPDATE....customer service reached out to me quickly about their concern...very pleasant and fixed the issue after I sent photos to them..Thank you so much for being prompt on sending us a replacement!!! The kids love it and are back to jumping having a blast!!! Very satisfied with their concerns on fixing any issues or problems
Gift for my son grandson
I havent seen the trampoline or tried it but my son says its great
Decent mid priced trampoline
Good trampoline. The design could be improved a bit in a few areas, but after using it for 3 months, it is in good shape and shoes no sign of wear and tear. The product is very comfortable
Love it so far!
Easy to assemble, except the part when we had to slide the blue noodle things into the pole covers. We ended up taping the pole to the noodle so it wouldnt slide down, and sprayed some lubricant on it which helped. This is a great looking trampoline and the kids are loving it. Its great exercise and it gives them an easy reason to go outside and play in the backyard. I didnt rate the durability because we just got it last week, but it looks like a sturdy trampoline that will last many years. Nice accent piece for room
Perfect product AND customer service!
Ive had this item so far for 2 months and 0 complaints! The customer service is awesome too! I didnt read the description properly and thought it came with the ladder.. so I reached out to them to purchase a ladder separately and they offered to give me a complimentary one and shipped it right away, free of charge! Highly recommend. love the color
4 years of owning this...
After 4 years of use I am confident giving my input. The poles have got bent twice, one I received a replacement free of charge and the 2nd time I covered them. The trampoline and net both now have s hole in them from a lot of fun playing. My kids have enjoyed jumping and laying on it though I do think the warranty should be longer. If you are planning to buy a trampoline this isnt a bad choice but wish it heald up longer than 4 years.
Easy assembly
Awesome trampoline. Material is a good quality and stitching is done great. The netting is strong enough to hold my kids when they purposely bounce against it. Dont know how long it will last doing that but i only have the netting up this summer to use with a sprinkler setup.
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