Wanted flexibility to move umbrella. You can rotate this umbrella with ease. Great design but the umbrella fabric seems on thin side as in many places you can see light. It seems like a nylon material. I dont have this with my other outdoor umbrellas. . Time will tell as to durability but would recommend it at this point.
The umbrellas is designed to sway in the wind and that it does. It is so large at 11x11 I would never leave it up if we were not using it for fear of it breaking in unexpected winds. We live near beach and gust can come up quickly. If you are shorter than 5ft 3 tout would be hard for you to open. I am that tall and standing in base can barely get it to top.
The experience so far has been excellent. Product came very well packaged and was easy to assemble. I had some questions for the company and got an immediate reply and even a follow up late at night. Excellent service from a company that clearly cares about its customers experience. I think this product is a great value for the money. Time will tell if product will hold up to the California weather but so far so good. Looks sturdy.
This is definitely built well, very sturdy and covers a large area. Customer service was also fantastic you dont see that anymore was pleased with the follow up and overall professionalism Id definitely recommend this umbrella to anyone whom wants to further beautify their backyard. Great company, great product!!
A solid product! People talking about the base need to read listing more carefully/ its very clearly stated that the base is sold separately.
We were missing an item in delivery but I emailed them and in 24 hours I already had the replacement on its way to me!
Probably the fastest best customer service I have experienced in a few years!
The umbrella is strong and so polished and sturdy. Will be buying again!
After reading the reviews, we opted for and could not be happier. It looks terrific; it easily cranks up. Its excellent. We ordered the umbrella in gray, and it goes so well with our gray/mix pavers. We ordered the base on wheels as well and glad we did so because we werent sure where we wanted to place the umbrella / / and suspected wed move it as the seasons change. We filled the base with four 60/pound bags of sand (because we didnt want to have to drain water each winter. One and done.) Obviously, the base and umbrella are secure and handle the wind just fine.
Customer service: TERRIFIC. We contacted them for some advice on the weekend, and they responded promptly. Surprising. We were having trouble opening the umbrella originally, but that was because we failed to remove protective packing INSIDE the umbrella (that one doesnt see). Customer service also helped us with our order with the base because it seemed stuck. They found the order and moved it out.
We highly recommend this product.
Had a minor issue and they corrected it immediately. Also, if possible, definitely go with the in/ground mount. Very easy to install with commercial quality results.
We purchased our umbrella in 2018 and it gets lots of use here in sunny Delray Beach Florida. Our protective cover ripped and we contacted and they agreed to send us a new one, excellent customer service.
Great product, after researching other options settled on 10x13 umbrella. Worth the price, well engineered, designed and constructed, terrific support team, (LISA). Gives my outdoor space confort and useability.
Reviews
Easy to put up and maneuver
Wanted flexibility to move umbrella. You can rotate this umbrella with ease. Great design but the umbrella fabric seems on thin side as in many places you can see light. It seems like a nylon material. I dont have this with my other outdoor umbrellas. . Time will tell as to durability but would recommend it at this point. The umbrellas is designed to sway in the wind and that it does. It is so large at 11x11 I would never leave it up if we were not using it for fear of it breaking in unexpected winds. We live near beach and gust can come up quickly. If you are shorter than 5ft 3 tout would be hard for you to open. I am that tall and standing in base can barely get it to top.
Very Good product and support
The experience so far has been excellent. Product came very well packaged and was easy to assemble. I had some questions for the company and got an immediate reply and even a follow up late at night. Excellent service from a company that clearly cares about its customers experience. I think this product is a great value for the money. Time will tell if product will hold up to the California weather but so far so good. Looks sturdy.
No Lights
We received the product and the solar lights do not work. It has been charging for a week, still no lights
Solid umbrella simple setup
This is definitely built well, very sturdy and covers a large area. Customer service was also fantastic you dont see that anymore was pleased with the follow up and overall professionalism Id definitely recommend this umbrella to anyone whom wants to further beautify their backyard. Great company, great product!!
Great product, excellent and FAST customer service
A solid product! People talking about the base need to read listing more carefully/ its very clearly stated that the base is sold separately. We were missing an item in delivery but I emailed them and in 24 hours I already had the replacement on its way to me! Probably the fastest best customer service I have experienced in a few years! The umbrella is strong and so polished and sturdy. Will be buying again!
Excellent umbrella; excellent customer service
After reading the reviews, we opted for and could not be happier. It looks terrific; it easily cranks up. Its excellent. We ordered the umbrella in gray, and it goes so well with our gray/mix pavers. We ordered the base on wheels as well and glad we did so because we werent sure where we wanted to place the umbrella / / and suspected wed move it as the seasons change. We filled the base with four 60/pound bags of sand (because we didnt want to have to drain water each winter. One and done.) Obviously, the base and umbrella are secure and handle the wind just fine. Customer service: TERRIFIC. We contacted them for some advice on the weekend, and they responded promptly. Surprising. We were having trouble opening the umbrella originally, but that was because we failed to remove protective packing INSIDE the umbrella (that one doesnt see). Customer service also helped us with our order with the base because it seemed stuck. They found the order and moved it out. We highly recommend this product.
Excellent quality and Outstanding customer service.
Had a minor issue and they corrected it immediately. Also, if possible, definitely go with the in/ground mount. Very easy to install with commercial quality results.
Sturdy product and excellent customer service
We purchased our umbrella in 2018 and it gets lots of use here in sunny Delray Beach Florida. Our protective cover ripped and we contacted and they agreed to send us a new one, excellent customer service.
Well designed product, excellent customer support.
Great product, after researching other options settled on 10x13 umbrella. Worth the price, well engineered, designed and constructed, terrific support team, (LISA). Gives my outdoor space confort and useability.
We have no issues
Very nice. Seems to be able to deliver for a long time. We received two. Both are excellent
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