The bed was relatively easy to put together. The only thing negative I can say is that even though the drawer pulls look nice, they have sharp edges and will be able to inflict pain if your child isnt careful. We are going to look for replacement knobs. Exceeded my expectations
I bought this bed frame and headboard for my 14 year old son for his birthday. I was very pleased with the fact that everything came in within a week. I also was very nervous about putting it together but all the pieces were labeled very clearly and the directions were very easy to understand with pictures guiding you through each step as well. The product looks great and my son loves it!! Good product for its value
Takes a few hours to put together, so get someone to help you and put on a good movie, but it looks just like the picture when you get done and is very nice. You cant jump up and down on it because youll break it and it shouldnt have a box spring, just a matress. Love the color and it was very comfortable
This is seriously the worst piece of furniture I have ever assembled. The package arrived pretty beat up, with holes and tears all throughout the box. Some of the pieces were dented due to the mishandling of the package. The first thing I noticed was there was no instruction manual in the box. I called Shores and they promptly emailed them to me. I then noticed I was missing two of the drawer slides, so those are on order. Lastly, the pilot holes are off on quite a few pieces. One pilot hole for a long screw wasnt even in the center of the wood, thus creating an open channel to the side of it. I ended up drilling seven or eight of my own holes. All in all, I wouldnt buy this bed again or from this manufacturer. Pretty disappointing purchase for the price.
I purchased this item for my son and knew it would be a little work puting together the product. The heavy box was delivered to my doorstep and it had a couple of holes in it. I noticed some parts had fallen out and didnt know I was missing parts till I made an inventory of parts before putting it together. I was able to put most of the product together, except two of the drawers. I left a message that night with the company, using the toll/free number provided. To my surpise I received a call back the next daya (Sunday) from the company offering me to send out the missing parts ASAP. Great customer service from furniture, its nice to see that does business with an outstanding company. The bed was easly to put together in a couple of hours, and now just waiting on the replacement parts. Ill be looking for more furniture from this company again and buying through . It arrived on time
I would normally go to IKEA to get something like this. But they did not have a twin bed that I liked and I decided to give a try for a big item like that. The shipping was free and I got the package about a week later. The PACKAGING was simply SUPERIOR! All the sides and corners of the box were wrapped in shock/absorbing kind of cardboard at least 2 inches thick!!! Everything inside the package was completely fine / and thats after it had traveled by UPS Ground all the way across the country. The ease of assembly was comparable to IKEAs items / but better! I.e. actually labeled the back sides of all parts with letters corresponding to the letters on the pictures in the assembly instructions / thats a step forward from IKEAs instructions. And the drawer rails can be hammered in / which better engineering design than IKEAs where you have to screw in a million screws to attach them. All you need to put it together is a Philips screwdriver and a hammer. They even give a piece of plastic to use for hammering in the drawer rails (not to hit the rails directly with a hammer). All pre/drilled holes aligned perfectly, by the way.
Now, about their customer service. I accidentally scratched one of the front drawer panels and I called for a replacement part. Also I really liked the drawer handles and I wanted to get more of them to put on my book/cases and my desk (that are of a similar color and style) in roder to make it look like they were a set with the bed. They picked up the phone right away and were really helpful. The call center are in Quebec. Ive been to Montreal and its my experience that the service there is very polite/personal/friendly and generally exceeds my Southern California/based expectations. This was right in line with my previous Quebec experiences. I had 10 handles, 20 screws for them, and a replacement panel shipped to me for the total of 17 (including SH)! And got an order confirmation email from them detailing all items discussed within 5 minutes after I getting off the phone. Now, is that an aming value?!
The bed looks great / just like in the picture. If I had to guess how much a bed looking like that would be priced for at a local furniture store / Id say maybe 400/600. Ive been using it for a couple of nights now / no squeaks or anything / its just perfect! Very reasonably priced and everything about it has been simply outstanding! Solid 5 stars! Id even give them 6 stars if that were an option I was so excited to use it
Im impressed with this bed. They were easy to put together, they look great and seem pretty sturdy. I was worried that the drawers would seem flimsy, but they are not. They are reinforced nicely and I trust that they could hold the weight of pretty much anything you would want to store in them. The slides for the drawers are plastic sliding across plastic, so the motion isnt as smooth as what you would have with metal guides and rollers. For this reason, I have decided to use them for things that I wont be trying to get at multiple times a day, however I am not worried about them breaking with use. The drawer pulls look cool, but theyre metal and stick out at an angle with sharp edges, so I think Im probably going to replace them with something more shin/friendly. I ordered 2 of these beds and another bed in a different finish that is basically the same design (Summer Breeze in Blueberry) and I have to say that the packaging for this bed is far superior to the other one. I had to return the other style of bed twice because it was broken both times I ordered it, so now I think Ill just order another one of these to avoid the hassle of another broken bed. Of course, was great about the returns and refunds. All in all, for this price, its pretty much impossible to do better, especially when you take into account the free shipping and s awesome customer service. It is ok for the use.
For the amount and what it is its one of the best deals we found. We got it for our four year old so we dont expect it to last till hes in high school but what toddler bed does? The only thing I would change are the drawer handles. They stick out pretty far and have sharp angles. All in all, a good deal. Best quality product
This is a super cheap bed. It was delivered for free via super saver shipping. So I dont know why I was surprised by the problems I had.
Problem 1) Odds are, this bed will arrive damaged. Its a heavy chunk of several particle boards and awkward to carry. Hardly surprising then, that the first one I ordered was damaged en route. Fortunately, the damage was spotted before it was delivered, so it never made it to my house. If it had been delivered (like it was to some others whose reviews I read), Im not exactly sure how I would have repackaged it, had it picked up and returned. Its too heavy for one person to lift and maneuver / and I guess that includes the delivery people. I ordered the bed again, and this time it arrived without any noticeable damage. 50 aint bad!
Problem 2) Shoddy construction annoying assembly quirks. The little handles/pulls on the drawers are sharp and have scraped my feet several times in the week Ive used it. Lots of the holes and contact points for the various pieces dont line up, so you have to force them into place. While I have problems with Ikea, they spend more time making their products easy to assemble at home. Several screws on this bed required a robertson (square head) screw driver. I have many tools, but not one of these. Whats wrong with a phillps or flathead. Dumb. Also, the directions read backwards, from the bottom of each page to the top. Really.
So it took me 3 hours to assemble this bed, without Problem 3).
Problem 3) Missing parts. There were several missing screws, dowels, and whatnot. This would seem to be a small issue, but the bed cant be assembled without them. I had to make a separate trip to the hardware store and then file down some wooden dowels so they would fit the holes. This took an extra two hours on a separate night.
Conclusion: If I had to do it over again, I would have gotten the Nomad bed frame on , which my friend bought. I was actually pretty disappointed.
Reviews
good bed for the price
The bed was relatively easy to put together. The only thing negative I can say is that even though the drawer pulls look nice, they have sharp edges and will be able to inflict pain if your child isnt careful. We are going to look for replacement knobs. Exceeded my expectations
Very Pleased
I bought this bed frame and headboard for my 14 year old son for his birthday. I was very pleased with the fact that everything came in within a week. I also was very nervous about putting it together but all the pieces were labeled very clearly and the directions were very easy to understand with pictures guiding you through each step as well. The product looks great and my son loves it!! Good product for its value
Twin bed is good
Takes a few hours to put together, so get someone to help you and put on a good movie, but it looks just like the picture when you get done and is very nice. You cant jump up and down on it because youll break it and it shouldnt have a box spring, just a matress. Love the color and it was very comfortable
Poor quality control and craftsmanship
This is seriously the worst piece of furniture I have ever assembled. The package arrived pretty beat up, with holes and tears all throughout the box. Some of the pieces were dented due to the mishandling of the package. The first thing I noticed was there was no instruction manual in the box. I called Shores and they promptly emailed them to me. I then noticed I was missing two of the drawer slides, so those are on order. Lastly, the pilot holes are off on quite a few pieces. One pilot hole for a long screw wasnt even in the center of the wood, thus creating an open channel to the side of it. I ended up drilling seven or eight of my own holes. All in all, I wouldnt buy this bed again or from this manufacturer. Pretty disappointing purchase for the price.
Customer Service
I purchased this item for my son and knew it would be a little work puting together the product. The heavy box was delivered to my doorstep and it had a couple of holes in it. I noticed some parts had fallen out and didnt know I was missing parts till I made an inventory of parts before putting it together. I was able to put most of the product together, except two of the drawers. I left a message that night with the company, using the toll/free number provided. To my surpise I received a call back the next daya (Sunday) from the company offering me to send out the missing parts ASAP. Great customer service from furniture, its nice to see that does business with an outstanding company. The bed was easly to put together in a couple of hours, and now just waiting on the replacement parts. Ill be looking for more furniture from this company again and buying through . It arrived on time
Simply Outstanding!
I would normally go to IKEA to get something like this. But they did not have a twin bed that I liked and I decided to give a try for a big item like that. The shipping was free and I got the package about a week later. The PACKAGING was simply SUPERIOR! All the sides and corners of the box were wrapped in shock/absorbing kind of cardboard at least 2 inches thick!!! Everything inside the package was completely fine / and thats after it had traveled by UPS Ground all the way across the country. The ease of assembly was comparable to IKEAs items / but better! I.e. actually labeled the back sides of all parts with letters corresponding to the letters on the pictures in the assembly instructions / thats a step forward from IKEAs instructions. And the drawer rails can be hammered in / which better engineering design than IKEAs where you have to screw in a million screws to attach them. All you need to put it together is a Philips screwdriver and a hammer. They even give a piece of plastic to use for hammering in the drawer rails (not to hit the rails directly with a hammer). All pre/drilled holes aligned perfectly, by the way. Now, about their customer service. I accidentally scratched one of the front drawer panels and I called for a replacement part. Also I really liked the drawer handles and I wanted to get more of them to put on my book/cases and my desk (that are of a similar color and style) in roder to make it look like they were a set with the bed. They picked up the phone right away and were really helpful. The call center are in Quebec. Ive been to Montreal and its my experience that the service there is very polite/personal/friendly and generally exceeds my Southern California/based expectations. This was right in line with my previous Quebec experiences. I had 10 handles, 20 screws for them, and a replacement panel shipped to me for the total of 17 (including SH)! And got an order confirmation email from them detailing all items discussed within 5 minutes after I getting off the phone. Now, is that an aming value?! The bed looks great / just like in the picture. If I had to guess how much a bed looking like that would be priced for at a local furniture store / Id say maybe 400/600. Ive been using it for a couple of nights now / no squeaks or anything / its just perfect! Very reasonably priced and everything about it has been simply outstanding! Solid 5 stars! Id even give them 6 stars if that were an option I was so excited to use it
Nanda
the bed and so pretty and looks great in the room, but the stuff I thought was better but still buy again Its a good product
You get more than what you pay for!
Im impressed with this bed. They were easy to put together, they look great and seem pretty sturdy. I was worried that the drawers would seem flimsy, but they are not. They are reinforced nicely and I trust that they could hold the weight of pretty much anything you would want to store in them. The slides for the drawers are plastic sliding across plastic, so the motion isnt as smooth as what you would have with metal guides and rollers. For this reason, I have decided to use them for things that I wont be trying to get at multiple times a day, however I am not worried about them breaking with use. The drawer pulls look cool, but theyre metal and stick out at an angle with sharp edges, so I think Im probably going to replace them with something more shin/friendly. I ordered 2 of these beds and another bed in a different finish that is basically the same design (Summer Breeze in Blueberry) and I have to say that the packaging for this bed is far superior to the other one. I had to return the other style of bed twice because it was broken both times I ordered it, so now I think Ill just order another one of these to avoid the hassle of another broken bed. Of course, was great about the returns and refunds. All in all, for this price, its pretty much impossible to do better, especially when you take into account the free shipping and s awesome customer service. It is ok for the use.
great deal!
For the amount and what it is its one of the best deals we found. We got it for our four year old so we dont expect it to last till hes in high school but what toddler bed does? The only thing I would change are the drawer handles. They stick out pretty far and have sharp angles. All in all, a good deal. Best quality product
You get what you pay for
This is a super cheap bed. It was delivered for free via super saver shipping. So I dont know why I was surprised by the problems I had. Problem 1) Odds are, this bed will arrive damaged. Its a heavy chunk of several particle boards and awkward to carry. Hardly surprising then, that the first one I ordered was damaged en route. Fortunately, the damage was spotted before it was delivered, so it never made it to my house. If it had been delivered (like it was to some others whose reviews I read), Im not exactly sure how I would have repackaged it, had it picked up and returned. Its too heavy for one person to lift and maneuver / and I guess that includes the delivery people. I ordered the bed again, and this time it arrived without any noticeable damage. 50 aint bad! Problem 2) Shoddy construction annoying assembly quirks. The little handles/pulls on the drawers are sharp and have scraped my feet several times in the week Ive used it. Lots of the holes and contact points for the various pieces dont line up, so you have to force them into place. While I have problems with Ikea, they spend more time making their products easy to assemble at home. Several screws on this bed required a robertson (square head) screw driver. I have many tools, but not one of these. Whats wrong with a phillps or flathead. Dumb. Also, the directions read backwards, from the bottom of each page to the top. Really. So it took me 3 hours to assemble this bed, without Problem 3). Problem 3) Missing parts. There were several missing screws, dowels, and whatnot. This would seem to be a small issue, but the bed cant be assembled without them. I had to make a separate trip to the hardware store and then file down some wooden dowels so they would fit the holes. This took an extra two hours on a separate night. Conclusion: If I had to do it over again, I would have gotten the Nomad bed frame on , which my friend bought. I was actually pretty disappointed.
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