I purchased this umbrella and after assembly noted that there was a few (very minor) pin holes in the fabric. I contacted by email and got an immediate reply. After sending a few pictures they shipped a whole new fabric for the umbrella (It took about 3 weeks). During this whole process they stayed on top of this minor issue keeping fully informed at all times. Ultimately I am very pleased with this product, very sturdy when purchased with the recommended stand and customer support was first class. I highly recommend this product from .
though I had issues with the umbrella and base initially the company had great customer service, as does and Im extremely happy with the umbrella. Have been enjoying owning it.
Box was pretty beat up but prodjuct survived! Love this rig so far. Were an above ground pool family so this baby provides great shade in the Texas sun!
The parts of the umbrella are much more sturdier that most umbrellas. I did have a issue with the installation as I mistakenly didnt feed the large pole thru the handle. The customer service tech e/mailed me a time to discuss the problem as we were in different time zones and all was resolved. I recommend they make an installation video as there is a part that has holes that you cant see in the pics which way it goes. Lastly, I purchased the upgrade for the base to hold water/sand. That upgrade comes with the same metal cross bars that you receive in the the basic umbrella package. You should be able to order the umbrella without the bars as they are included in bottom of the plastic upgrade. Now I need to store or dispose of perfectly good metal cross base.
I have a 10x10 square umbrella, I love it because it is perfect in its dimensions and has a great style, and best of all that have replacement parts, communication and customer service I love, I recommend it if you doubt.
LOVE!! This umbrella is so pretty and really awesome. Because I have a super strong deck construction, my rockstar boyfriend custom designed and welded a solid steel base to hold my umbrella because the base it came with was in no way going to hold up and be stable without buying another base, which would take up a ton of room. Hell make you one just like mine for 500 plus shipping and no doubt it will outlive the umbrella, my deck and all of us!! Haha.
We have a great pool area; however, not much shade to escape the sun between swimming and hanging out with friends and family. We did a lot of research and found these umbrellas. We bought two 11 and one 10 umbrellas to provide needed shade for sitting areas around our pool. The combination of all three umbrellas gives us 342 sq. ft. of shaded area. The umbrellas also work great in the rain (without high winds). Like any umbrella, they would act as a sail in stormy weather, but they can be collapsed in less than two minutes. They arrived within just a few days and are sturdily built. We love that they have two cranks, one to rotate the entire umbrella and another to angle and fold down. The umbrella fabric is thick and substantial. We also bought the water filled plastic weights to hold down the umbrella. I suggest you acquire the larger water weights to hold more securely. We added landscape stakes on the edges of the water weights to provide more stability. Also, if youre in colder weather, add some antifreeze to the water weights to keep them from freezing and burst in sub/zero weather. We opted to position the umbrellas as far from the sitting area as reasonable to take advantage of the offset. This allowed us to cover the bases with pine straw. One umbrella arrived with only one crank, but a quick email to resolved that and they sent us one in just a few days. They also followed up to make sure we received the crank / great customer service. We had considered building a patio to provide shade, but our space would have only provided 120 sq. ft. of shade vs. the 342 sq. ft. that we get with the umbrellas. This saved us over 8,000 and provides disbursed shade around the pool vs. us all having to share a smaller space under a patio. Make sure you measure to get the right size for your area. If you havent had an offset umbrella keep in mind that they provide much more usable shade than conventional umbrellas. This means you have to measure the distance from walls, etc. for proper clearance. Tip: Adjust your furniture under the 11 umbrellas to make sure they clear when collapsing the umbrella. We also love that they come with covers for use during the off season. When setting up the umbrellas use a level to make sure they will look level when theyre open. I was able to set these up myself, but if you are not very strong and in good shape, setting the umbrella mast down on the base can be challenging as they are tall and a bit heavy and you have to lift the mast up to clear the base post. Setting up each umbrella should take 30 minutes including filling the water weights. I suggest you use two people to avoid an accident or straining your back. Update 06.22.19 / tried the covers for the first time. They have an ingenious rod that allows you to place on mast without needing a ladder. In our opinion they are worth every cent! 08.30.19 / The umbrellas experienced their first real wind test. A sudden thunderstorm occurred catching us off guard with no time to collapse umbrellas. We could watch outside the windows the umbrellas twisting and turning violently in the wind. I am sure the winds hit 40+ mph. I was sure they would get destroyed. But they didnt! One base came partially out of the ground even with water weights and hold down spikes. These as any large umbrella will act like a sail in the wind. These are definitely well built, but dont leave them up if you expect storms. 05.02.22 UPDATE: After three years of use I want to report our experience. The umbrellas have held up in most respects expect the color fastness of the material and velcro ties. The color faded in the second year which is disappointing as less expensive brands we had lasted years longer. They are a dirty looking color. The velcro ties only lasted two years.
Reviews
Quality product with fantastic customer service
I purchased this umbrella and after assembly noted that there was a few (very minor) pin holes in the fabric. I contacted by email and got an immediate reply. After sending a few pictures they shipped a whole new fabric for the umbrella (It took about 3 weeks). During this whole process they stayed on top of this minor issue keeping fully informed at all times. Ultimately I am very pleased with this product, very sturdy when purchased with the recommended stand and customer support was first class. I highly recommend this product from .
Happy customer after all
though I had issues with the umbrella and base initially the company had great customer service, as does and Im extremely happy with the umbrella. Have been enjoying owning it.
most excellent shade
Box was pretty beat up but prodjuct survived! Love this rig so far. Were an above ground pool family so this baby provides great shade in the Texas sun!
Easy to use
Difficult to move once the base is filled with water. Color was not what was expected
Easy to use!
Love it!!! Its very easy to use and setup!!!
Great quality umbrella!
The parts of the umbrella are much more sturdier that most umbrellas. I did have a issue with the installation as I mistakenly didnt feed the large pole thru the handle. The customer service tech e/mailed me a time to discuss the problem as we were in different time zones and all was resolved. I recommend they make an installation video as there is a part that has holes that you cant see in the pics which way it goes. Lastly, I purchased the upgrade for the base to hold water/sand. That upgrade comes with the same metal cross bars that you receive in the the basic umbrella package. You should be able to order the umbrella without the bars as they are included in bottom of the plastic upgrade. Now I need to store or dispose of perfectly good metal cross base.
It seems to be a fine product, easy to set up and does the job
I dont like that it moves and turns in wind but I think all umbrellas do that.
quality and communication with the seller.
I have a 10x10 square umbrella, I love it because it is perfect in its dimensions and has a great style, and best of all that have replacement parts, communication and customer service I love, I recommend it if you doubt.
LOVE!!
LOVE!! This umbrella is so pretty and really awesome. Because I have a super strong deck construction, my rockstar boyfriend custom designed and welded a solid steel base to hold my umbrella because the base it came with was in no way going to hold up and be stable without buying another base, which would take up a ton of room. Hell make you one just like mine for 500 plus shipping and no doubt it will outlive the umbrella, my deck and all of us!! Haha.
Reclaim Your Usable Backyard Space with Cool Shade
We have a great pool area; however, not much shade to escape the sun between swimming and hanging out with friends and family. We did a lot of research and found these umbrellas. We bought two 11 and one 10 umbrellas to provide needed shade for sitting areas around our pool. The combination of all three umbrellas gives us 342 sq. ft. of shaded area. The umbrellas also work great in the rain (without high winds). Like any umbrella, they would act as a sail in stormy weather, but they can be collapsed in less than two minutes. They arrived within just a few days and are sturdily built. We love that they have two cranks, one to rotate the entire umbrella and another to angle and fold down. The umbrella fabric is thick and substantial. We also bought the water filled plastic weights to hold down the umbrella. I suggest you acquire the larger water weights to hold more securely. We added landscape stakes on the edges of the water weights to provide more stability. Also, if youre in colder weather, add some antifreeze to the water weights to keep them from freezing and burst in sub/zero weather. We opted to position the umbrellas as far from the sitting area as reasonable to take advantage of the offset. This allowed us to cover the bases with pine straw. One umbrella arrived with only one crank, but a quick email to resolved that and they sent us one in just a few days. They also followed up to make sure we received the crank / great customer service. We had considered building a patio to provide shade, but our space would have only provided 120 sq. ft. of shade vs. the 342 sq. ft. that we get with the umbrellas. This saved us over 8,000 and provides disbursed shade around the pool vs. us all having to share a smaller space under a patio. Make sure you measure to get the right size for your area. If you havent had an offset umbrella keep in mind that they provide much more usable shade than conventional umbrellas. This means you have to measure the distance from walls, etc. for proper clearance. Tip: Adjust your furniture under the 11 umbrellas to make sure they clear when collapsing the umbrella. We also love that they come with covers for use during the off season. When setting up the umbrellas use a level to make sure they will look level when theyre open. I was able to set these up myself, but if you are not very strong and in good shape, setting the umbrella mast down on the base can be challenging as they are tall and a bit heavy and you have to lift the mast up to clear the base post. Setting up each umbrella should take 30 minutes including filling the water weights. I suggest you use two people to avoid an accident or straining your back. Update 06.22.19 / tried the covers for the first time. They have an ingenious rod that allows you to place on mast without needing a ladder. In our opinion they are worth every cent! 08.30.19 / The umbrellas experienced their first real wind test. A sudden thunderstorm occurred catching us off guard with no time to collapse umbrellas. We could watch outside the windows the umbrellas twisting and turning violently in the wind. I am sure the winds hit 40+ mph. I was sure they would get destroyed. But they didnt! One base came partially out of the ground even with water weights and hold down spikes. These as any large umbrella will act like a sail in the wind. These are definitely well built, but dont leave them up if you expect storms. 05.02.22 UPDATE: After three years of use I want to report our experience. The umbrellas have held up in most respects expect the color fastness of the material and velcro ties. The color faded in the second year which is disappointing as less expensive brands we had lasted years longer. They are a dirty looking color. The velcro ties only lasted two years.
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