Buyers beware! We bought a 4-piece luggage set from for an upcoming vacation. The luggage set was delivered within 24 hours from .
After unboxing, and unpacking everything, I set about setting codes for the locks on the luggage. To do this, I followed the directions provided in the shipment EXACTLY.
After setting the combination to one lock on one piece of luggage, I couldn't open the lock with the combination I had just set.
I again looked at the instructions sent by to reset the code, and to reset it, which did not work either. After taking a flashlight and looking closely at the lock, I could see the reset button was stuck in a down position.
I wound up calling's customer service center. I was told I'd have to send them a video of the problem via an email, and they would advise me from there. I sent them the video of the defective locking mechanism as requested. A few hours later, I received an email from with instructions on how to reset the lock. I followed those directions EXACTLY, but the reset button remained stuck in the down position.
I again emailed, with pictures showing I did what they instructed, but it still didn't work. A few hours later, I received a different set of instructions, which of course didn't work either at opening the lock. I was also given an offer of $40 for the broken piece of luggage.
I replied back that I did not want the $40, I wanted to replace the piece of luggage that had the broken lock.
Again, after several hours I received a reply back from. It was indicated to me a supervisor approved a refund of $50 for the broken piece of luggage.
I replied back again that I didn't want the now offered $50; I wanted the defective piece of luggage replaced.
responded to that by letting me know that since the defective piece of luggage was a set, they wouldn't replace the defective piece with an identical piece. Instead, I was given a link to a website from, where I could pick another piece of luggage of the same size as the defective one, and they would ship it to me in 3-5 business days, (which was out of the time frame for WHEN I needed the luggage for vacation).
I boxed everything back up and returned it to for a full refund, and bought a comparable luggage set from one of's competitors.
My advice to anyone looking for a luggage set is to stay WAY away from. Their customer service is crap, and the quality I saw on their luggage is questionable at best.
Great quality! Got me and my teenager all the way to Africa and back. Endured four cities in Ghana, being tossed on top of a tour bus, for 10 days. Not to mention the six flights to took us to get us there and back. We got loads of stuff in them and they came back looking brand new. 10/10 would recommend.
Owned for less than six months. warranty is 2 years. Large suitcase cracked second use. Let moisture in and mildewed all my clothes. Two smaller cases inside zippers broke. was only willing to refund $50 of the $189.99 purchase price. Horrible company!! Will never buy again! refunded my purchase. Then emailed me asking me to remove my negative review and they would give me $50 gift certificate to . They are a horrible company
I really love the look and how well it rolls.
But I just used them on their first trip and it had a major dent by the wheel and I had to pull on the wheel to pop it out enough to continue to roll it.
There is still a dent in the suitcase and Im nervous for its international travel and its way back.
Very unfortunate.
This gave us each a carry on and check bag. The carryons were the perfect size for my10 year old and myself. The two bigger suitcases were easy to navigate through the airport by myself. 10 year old held the littles while I did the big. Super cute, easy and affordable. We chose blue as he can use growing up. Very very happy with this purchase!
This is a great, no frills set. Its durable, moves well and well-priced. We used the 2 larger cases on our trip and they survived in great condition. I would buy this brand again.
Reviews
Extremely Poor Quality
Buyers beware! We bought a 4-piece luggage set from for an upcoming vacation. The luggage set was delivered within 24 hours from . After unboxing, and unpacking everything, I set about setting codes for the locks on the luggage. To do this, I followed the directions provided in the shipment EXACTLY. After setting the combination to one lock on one piece of luggage, I couldn't open the lock with the combination I had just set. I again looked at the instructions sent by to reset the code, and to reset it, which did not work either. After taking a flashlight and looking closely at the lock, I could see the reset button was stuck in a down position. I wound up calling's customer service center. I was told I'd have to send them a video of the problem via an email, and they would advise me from there. I sent them the video of the defective locking mechanism as requested. A few hours later, I received an email from with instructions on how to reset the lock. I followed those directions EXACTLY, but the reset button remained stuck in the down position. I again emailed, with pictures showing I did what they instructed, but it still didn't work. A few hours later, I received a different set of instructions, which of course didn't work either at opening the lock. I was also given an offer of $40 for the broken piece of luggage. I replied back that I did not want the $40, I wanted to replace the piece of luggage that had the broken lock. Again, after several hours I received a reply back from. It was indicated to me a supervisor approved a refund of $50 for the broken piece of luggage. I replied back again that I didn't want the now offered $50; I wanted the defective piece of luggage replaced. responded to that by letting me know that since the defective piece of luggage was a set, they wouldn't replace the defective piece with an identical piece. Instead, I was given a link to a website from, where I could pick another piece of luggage of the same size as the defective one, and they would ship it to me in 3-5 business days, (which was out of the time frame for WHEN I needed the luggage for vacation). I boxed everything back up and returned it to for a full refund, and bought a comparable luggage set from one of's competitors. My advice to anyone looking for a luggage set is to stay WAY away from. Their customer service is crap, and the quality I saw on their luggage is questionable at best.
Dont sleep on this luggage!
Great quality! Got me and my teenager all the way to Africa and back. Endured four cities in Ghana, being tossed on top of a tour bus, for 10 days. Not to mention the six flights to took us to get us there and back. We got loads of stuff in them and they came back looking brand new. 10/10 would recommend.
Light weight and durable...
Very Maneuverability!!
tried to buy a good review! DO NOT BUY!!!!
Owned for less than six months. warranty is 2 years. Large suitcase cracked second use. Let moisture in and mildewed all my clothes. Two smaller cases inside zippers broke. was only willing to refund $50 of the $189.99 purchase price. Horrible company!! Will never buy again! refunded my purchase. Then emailed me asking me to remove my negative review and they would give me $50 gift certificate to . They are a horrible company
Wonderful!
We love the new luggage. The pinkish color makes it it easy to spot at the luggage pick up.
First use and already DENTED
I really love the look and how well it rolls. But I just used them on their first trip and it had a major dent by the wheel and I had to pull on the wheel to pop it out enough to continue to roll it. There is still a dent in the suitcase and Im nervous for its international travel and its way back. Very unfortunate.
This was the best purchase for my traveling family of two.
This gave us each a carry on and check bag. The carryons were the perfect size for my10 year old and myself. The two bigger suitcases were easy to navigate through the airport by myself. 10 year old held the littles while I did the big. Super cute, easy and affordable. We chose blue as he can use growing up. Very very happy with this purchase!
make sure they send you the correct color i asked for aqua blue they send navy blue
the suitcases are nice but the company doesnt follow detail i asked for aqua blue they sent me navy blue instead
Motion of luggage to move easily
Will be used for our Grandaughter to bring on her honeymoon
Great luggage for the price!
This is a great, no frills set. Its durable, moves well and well-priced. We used the 2 larger cases on our trip and they survived in great condition. I would buy this brand again.
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