I was on the fence of spending so much money for an umbrella but this thing is sturdy and huge. Im petite and it is easy for me to maneuver and use. Seems well made and have no issues so far. Pleased with my purchase and hope it holds up long term!
This umbrella is a great addition to our backyard space. It also performs as well or better than some competitors at a lower price point. We added the weighted base and save a few more bucks through . The fabric is beautiful and the color is true to the photos. I love the infinite stopping points and the cranks to turn or open the umbrella are easy to use. Highly recommend.
Update: reached out to me and sent me a new one which is in perfect shape. Best customer service experience ever.
Original: Pretty disappointed, as you can see in the photos, it arrived in pretty bad shape. Box was fine, telling me this was pre shipping damage. Such a hassle to get a new one since its huge. I might though. Should have gone with the one at Costco.
Love the size of the umbrella and the rotating base. Umbrella seems fairly sturdy but I do wish the rotating base would lock in place as sometimes the umbrella rotates in the wind.
This item is by far the best outdoor Cantilever umbrella I have ever purchased. Beautiful in design and appearance, very easy to assemble. Make sure and order the weights that are made specifically for this item. Once I recieved the purchase there was contact information to recieve a free umbrella part for the system. Nice to have a backup.
This umbrella is easy to turn around on its base and easy to move the angle of the umbrella to best block the sun.
The extra opening for wind is larger than others and makes the umbrella very stable in the wind.
Very happy with our purchase!!
OK, this got complicated. The reason for 3 stars was that the product I received had some damage and missing parts. If it wasnt for the excellent customer service (shout out to Anna), it would have earned a one star. If there were no problems, it would have earned a 4 star.
The Not So Good:
The crank handles and connecting bolts were missing from the box, a few small, but noticeable, scratches and dings on the main post area. After assemble, I noticed two small holes in the canopy fabric also. It looks like I got a returned product that was repackaged. Also, a feature of this umbrella is that it will not open to a full horizontal position. This may not bother some but, in my mounting/placement situation, it just looked crooked. (Note, there is a small plastic stop block that could be removed which would allow the umbrella to adjust to horizontal). The fabric is OK but seems a little thin. I really wish would offer replacement canopies because I cant imagine this lasting more than a 2/3 years.
The Good:
Customer Service. They were really responsive and took care of the missing parts and replaced the canopy. Even though they are presumably located in China, the turn around was quick and communication was easy. A lot better than some domestic companies Ive dealt with. The design and construction of the main post and supporting ribs seems very robust. The mechanisms for turning and raising and lowering are excellent.
I would recommend this umbrella and might even buy another one, just check it over thoroughly before assembling.
Update: They really deserve 4 stars so I have updated this due to their over the top customer service and the problems I encountered may have been the fault of the shipper and not the manufacturer.
This is a great umbrella! The material for the canopy is nice and thick. The corners are reinforced so the poles wont poke through over time. Both crank mechanisms rotate like butter, nice and smooth. The addition for the light at the top is awesome, as well as the velcro for hanging things is a great idea. Super easy to setup, and with the base this thing isnt going anywhere. Now if only our new patio furniture would show up to complete our patio! The only complaint is I wish there were a grey color.
Reviews
Built well and easy to use
I was on the fence of spending so much money for an umbrella but this thing is sturdy and huge. Im petite and it is easy for me to maneuver and use. Seems well made and have no issues so far. Pleased with my purchase and hope it holds up long term!
Value for performance and durability!
This umbrella is a great addition to our backyard space. It also performs as well or better than some competitors at a lower price point. We added the weighted base and save a few more bucks through . The fabric is beautiful and the color is true to the photos. I love the infinite stopping points and the cranks to turn or open the umbrella are easy to use. Highly recommend.
Great Patio Umbrella
Umbrella was easy to assemble and is extremely sturdy. It provides exactly the coverage we needed for our patio
Aming customer service
Update: reached out to me and sent me a new one which is in perfect shape. Best customer service experience ever. Original: Pretty disappointed, as you can see in the photos, it arrived in pretty bad shape. Box was fine, telling me this was pre shipping damage. Such a hassle to get a new one since its huge. I might though. Should have gone with the one at Costco.
Great product
Love the size of the umbrella and the rotating base. Umbrella seems fairly sturdy but I do wish the rotating base would lock in place as sometimes the umbrella rotates in the wind.
Worth the money
This item is by far the best outdoor Cantilever umbrella I have ever purchased. Beautiful in design and appearance, very easy to assemble. Make sure and order the weights that are made specifically for this item. Once I recieved the purchase there was contact information to recieve a free umbrella part for the system. Nice to have a backup.
Easy to set up and easy to maneuver!
This umbrella is easy to turn around on its base and easy to move the angle of the umbrella to best block the sun. The extra opening for wind is larger than others and makes the umbrella very stable in the wind. Very happy with our purchase!!
Very good quality.
Easy to assemble, quality parts, exceeds expectations.
Nice umbrella but mine had problems
OK, this got complicated. The reason for 3 stars was that the product I received had some damage and missing parts. If it wasnt for the excellent customer service (shout out to Anna), it would have earned a one star. If there were no problems, it would have earned a 4 star. The Not So Good: The crank handles and connecting bolts were missing from the box, a few small, but noticeable, scratches and dings on the main post area. After assemble, I noticed two small holes in the canopy fabric also. It looks like I got a returned product that was repackaged. Also, a feature of this umbrella is that it will not open to a full horizontal position. This may not bother some but, in my mounting/placement situation, it just looked crooked. (Note, there is a small plastic stop block that could be removed which would allow the umbrella to adjust to horizontal). The fabric is OK but seems a little thin. I really wish would offer replacement canopies because I cant imagine this lasting more than a 2/3 years. The Good: Customer Service. They were really responsive and took care of the missing parts and replaced the canopy. Even though they are presumably located in China, the turn around was quick and communication was easy. A lot better than some domestic companies Ive dealt with. The design and construction of the main post and supporting ribs seems very robust. The mechanisms for turning and raising and lowering are excellent. I would recommend this umbrella and might even buy another one, just check it over thoroughly before assembling. Update: They really deserve 4 stars so I have updated this due to their over the top customer service and the problems I encountered may have been the fault of the shipper and not the manufacturer.
Nice umbrella
This is a great umbrella! The material for the canopy is nice and thick. The corners are reinforced so the poles wont poke through over time. Both crank mechanisms rotate like butter, nice and smooth. The addition for the light at the top is awesome, as well as the velcro for hanging things is a great idea. Super easy to setup, and with the base this thing isnt going anywhere. Now if only our new patio furniture would show up to complete our patio! The only complaint is I wish there were a grey color.
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