Upon inspection, I noticed several quality issues with the sofa. There were loose threads on the upholstery, and the stitching on one of the cushions was already coming undone, indicating poor craftsmanship.
Dealing with customer service has been a nightmare. After reporting a defect in the armrest, I was promised a replacement that never arrived. It's been three months of endless calls and emails, with no resolution in sight.
I regret buying this sofa. The first few weeks were okay, but now the cushions are sagging, the fabric is pilling, and the whole thing looks worn-out. It's a constant reminder of a costly mistake.
The cushions on this sectional sofa are incredibly uncomfortable. They are too firm and lack the necessary support for prolonged sitting. After just a short time, my back starts to ache, making it impossible to relax. I had expected a much cozier seating experience, but this sofa falls far short of that expectation.
I ordered this sofa well in advance for a housewarming party, only to have it arrive a week late and in terrible condition. The delivery team was unapologetic and left me to deal with a damaged piece of furniture that I couldn't even use for the event.
Great! We can rearrange it to fit different settings, it looks fashionable from all angles. Added footstools and pillows, both comfortable and stylish.
My husband and I were looking for a large, comfortable sofa for our living room, and this one exceeded our expectations. It's perfect for relaxing after a long day, and the ottoman is perfect for putting our feet up.
Reviews
Quality falls short
Upon inspection, I noticed several quality issues with the sofa. There were loose threads on the upholstery, and the stitching on one of the cushions was already coming undone, indicating poor craftsmanship.
Customer service frustration
Dealing with customer service has been a nightmare. After reporting a defect in the armrest, I was promised a replacement that never arrived. It's been three months of endless calls and emails, with no resolution in sight.
Regrettable purchase
I regret buying this sofa. The first few weeks were okay, but now the cushions are sagging, the fabric is pilling, and the whole thing looks worn-out. It's a constant reminder of a costly mistake.
Uncomfortable seating
The cushions on this sectional sofa are incredibly uncomfortable. They are too firm and lack the necessary support for prolonged sitting. After just a short time, my back starts to ache, making it impossible to relax. I had expected a much cozier seating experience, but this sofa falls far short of that expectation.
Poor packaging
The sofa itself is good, but the packaging is terrible. When the box arrived, it was very fragile and had already fallen apart.
Delayed delivery disaster
I ordered this sofa well in advance for a housewarming party, only to have it arrive a week late and in terrible condition. The delivery team was unapologetic and left me to deal with a damaged piece of furniture that I couldn't even use for the event.
Versatile and stylish
Great! We can rearrange it to fit different settings, it looks fashionable from all angles. Added footstools and pillows, both comfortable and stylish.
I like the new sofa
I really like this sofa! This fabric is unbelievably soft and surprisingly easy to assemble.
Spacious sofa
Adding this sofa to our home is the best decision! It perfectly connects our living room together, very large.
Perfect addition to our living room
My husband and I were looking for a large, comfortable sofa for our living room, and this one exceeded our expectations. It's perfect for relaxing after a long day, and the ottoman is perfect for putting our feet up.
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