First of all, the box arrived and it looked like it had been in a battle and in retrospect its obvious that this particular shipment was a returned item and the hardware was missing. Following s instructions, dealt with the manufacturer. They were relatively quick to respond and agreed to send the appropriate hardware. Gave them the stool style number, the details from the installation instructions as to the missing bolts, screws, and washers. They sent replacements which were not the correct sizes. Nowhere in the parts list does it say there are adjustable feet for the legs, so those were not included. By this time wed gotten rid of the box and could not return the stools and just ordered the screws, bolts and feet for the two stools. Aligning the legs with the predrilled holes is not easy, nor is it easy to get the hex tool in to tighten due to the limited space. Highly recommend using a small ratchet to tighten the bolts. Once assembled the stools are fine.
Missing parts.
First of all, the box arrived and it looked like it had been in a battle and in retrospect its obvious that this particular shipment was a returned item and the hardware was missing. Following s instructions, dealt with the manufacturer. They were relatively quick to respond and agreed to send the appropriate hardware. Gave them the stool style number, the details from the installation instructions as to the missing bolts, screws, and washers. They sent replacements which were not the correct sizes. Nowhere in the parts list does it say there are adjustable feet for the legs, so those were not included. By this time wed gotten rid of the box and could not return the stools and just ordered the screws, bolts and feet for the two stools. Aligning the legs with the predrilled holes is not easy, nor is it easy to get the hex tool in to tighten due to the limited space. Highly recommend using a small ratchet to tighten the bolts. Once assembled the stools are fine.