UPDATED: Customer service reached out to us and we received a replacement that worked as advertised. Updating my review to 4 stars.
We purchased 2 of these, one for ourselves and one as a Christmas gift for our niece and nephew. We went to set up ours, and one of the springs was not attached. We attempted to attach it ourselves using a screwdriver as leverage. We were able to move the spring over to the hook, but the end of the spring was almost completely shut, and not large enough to go over the hook.
Weve contacted both and customer service, and done all of the troubleshooting suggestions they have made. They have not offered to replace it or have us return it at no shipping cost, despite shipping us a defective product. After this last phone call (the fourth one we have made), they just hung up on us when the last troubleshooting step did not work. I guess the expensive lesson was learned in that we should not have purchased a second one without trying the first one out. The reviews were great, so I thought it would be fine.
Arrived broken, customer service is not helpful
UPDATED: Customer service reached out to us and we received a replacement that worked as advertised. Updating my review to 4 stars. We purchased 2 of these, one for ourselves and one as a Christmas gift for our niece and nephew. We went to set up ours, and one of the springs was not attached. We attempted to attach it ourselves using a screwdriver as leverage. We were able to move the spring over to the hook, but the end of the spring was almost completely shut, and not large enough to go over the hook. Weve contacted both and customer service, and done all of the troubleshooting suggestions they have made. They have not offered to replace it or have us return it at no shipping cost, despite shipping us a defective product. After this last phone call (the fourth one we have made), they just hung up on us when the last troubleshooting step did not work. I guess the expensive lesson was learned in that we should not have purchased a second one without trying the first one out. The reviews were great, so I thought it would be fine.