Updated review: When I initially received the chair, both of the arm rests were broken as shown in the images attached. I contacted the seller and they were very nice and quick to respond. They offered to send new arm rests at no additional cost. Unfortunately, when those arrived, one of them was also split. I assume the issue is how the pieces are packaged and shipped, so I recommended they improve the padding, etc. of the packing and they said they would do that.
I decided to try to salvage the pieces I did receive. I used wood glue and clamps on the least damaged arm rest and let it dry overnight. Then I sanded them down and assembled the chair the next day. So far it has held up ok, but you can see the line of wood glue where I repaired it.
Comfort-wise, the chair is on the firm side but comfortable. Luckily it comes with a matching lumbar pillow which is nice since the seat is quite deep. Seat height is good (I am about 59).
Honest Review
Updated review: When I initially received the chair, both of the arm rests were broken as shown in the images attached. I contacted the seller and they were very nice and quick to respond. They offered to send new arm rests at no additional cost. Unfortunately, when those arrived, one of them was also split. I assume the issue is how the pieces are packaged and shipped, so I recommended they improve the padding, etc. of the packing and they said they would do that. I decided to try to salvage the pieces I did receive. I used wood glue and clamps on the least damaged arm rest and let it dry overnight. Then I sanded them down and assembled the chair the next day. So far it has held up ok, but you can see the line of wood glue where I repaired it. Comfort-wise, the chair is on the firm side but comfortable. Luckily it comes with a matching lumbar pillow which is nice since the seat is quite deep. Seat height is good (I am about 59).