I got a bad apple - but manufacturer offers great customer service
After reading wonderful reviews, I purchased this chair for my wife. Although the seat itself looked quite comfortable, the legs were in sad shape. The wood grain of the veneer didnt match up properly as it circled the steel legs and the veneer itself was already peeling off when the chair arrived (picture 1). Worse, the bottom of the legs were so poorly cut that the feet not only were not properly inserted in them, they in fact could not be inserted in them (picture 2). Upshot: nice idea, but doomed by poor construction.
Updated 08/15/17- a few hours after the above review went live, contacted me and offered to send me a replacement. While I declined (I had already returned the chair for a refund), I was impressed by their customer service. Upshot: while there may be a few bad apples per x number of chairs, you can buy with confidence since the manufacturer will stand behind its product.
I got a bad apple - but manufacturer offers great customer service
After reading wonderful reviews, I purchased this chair for my wife. Although the seat itself looked quite comfortable, the legs were in sad shape. The wood grain of the veneer didnt match up properly as it circled the steel legs and the veneer itself was already peeling off when the chair arrived (picture 1). Worse, the bottom of the legs were so poorly cut that the feet not only were not properly inserted in them, they in fact could not be inserted in them (picture 2). Upshot: nice idea, but doomed by poor construction. Updated 08/15/17- a few hours after the above review went live, contacted me and offered to send me a replacement. While I declined (I had already returned the chair for a refund), I was impressed by their customer service. Upshot: while there may be a few bad apples per x number of chairs, you can buy with confidence since the manufacturer will stand behind its product.