The modular sleeper sofa sounded like what I was looking for: microfiber and not looking like a sofa bed. I bought mine through because did not have ocean color in stock. My friend ordered bordeaux also from . Both arrived on 9 Feb 2022. Her box was badly damaged and ripped in places but her sofa survived except for a deep indent in one spot. My box was perfect but not my sofa. See photos attached. There were two nicks in the seat; the legs were scratched and the back did not align and therefore could not be assembled. I called Customer Service immediately, as per s instructions. The person sent me an email and asked for photos, which I emailed immediately. I received a response to say that will replace the defective and damaged sofa. I finally got a replacement on 17 March: two men delivered and assembled the sofa for me. However, the back cushions were badly wrinkled. I tried steaming it as per advice but it did not work. I filled polyfill but it made no difference. I called again and got my replacement back cushions on 24 April 2022. Yes, it was a real ORDEAL in my getting this sofa. I read some reviews of poor customer service from . This was not my experience: customer service was excellent; the person I dealt with was very responsive. However, I do agree with some of the comments in various reviews: the product is manufactured in China. For the price (I think it could be $400 lower), the quality should be impeccable; must exercise greater quality control. The wrench provided is not good: it gets in the way of screwing in the legs. While one person can convert it into a bed, you need two people to assemble it. I love the design of this sofa. The quality is very good.
module sleeper sofa and Customer service
The modular sleeper sofa sounded like what I was looking for: microfiber and not looking like a sofa bed. I bought mine through because did not have ocean color in stock. My friend ordered bordeaux also from . Both arrived on 9 Feb 2022. Her box was badly damaged and ripped in places but her sofa survived except for a deep indent in one spot. My box was perfect but not my sofa. See photos attached. There were two nicks in the seat; the legs were scratched and the back did not align and therefore could not be assembled. I called Customer Service immediately, as per s instructions. The person sent me an email and asked for photos, which I emailed immediately. I received a response to say that will replace the defective and damaged sofa. I finally got a replacement on 17 March: two men delivered and assembled the sofa for me. However, the back cushions were badly wrinkled. I tried steaming it as per advice but it did not work. I filled polyfill but it made no difference. I called again and got my replacement back cushions on 24 April 2022. Yes, it was a real ORDEAL in my getting this sofa. I read some reviews of poor customer service from . This was not my experience: customer service was excellent; the person I dealt with was very responsive. However, I do agree with some of the comments in various reviews: the product is manufactured in China. For the price (I think it could be $400 lower), the quality should be impeccable; must exercise greater quality control. The wrench provided is not good: it gets in the way of screwing in the legs. While one person can convert it into a bed, you need two people to assemble it. I love the design of this sofa. The quality is very good.