Initially, when I was searching for a bed/frame, there were a few that I was deciding between but the reviews about the excellent customer service for this bed/frame were the reason that I chose this particular frame. The bed/frame itself is nice and elegant. The self/assembly was easy and the drawers slide nicely and provide a lot of extra convenient storage. The font size on the instruction sheet is on the smaller end, but the assembly is pretty straight/forward. A power drill is highly recommended for ease of assembly, but not necessary. If you want a bit of extra support, you can nail a few extra support panels, but its not imperative.
Besides the technical qualities of the bed/frame, it is the customer service that I would like to take this time to applaud. I had accidentally broken one of the panels when I had been assembling due to my own incompetence. However, when I contacted their customer service, Amarith not only sent me the correct replacement panel, but also sent me 4 packages in total because the first 3 were initially lost in the mail. The customer service I received was undoubtedly some of the best I have ever experienced, which is so rare as so little of customer service is an actual service to their customers and clients. For this company to be so accommodating and not even asking that I send back the other 3 packages is truly remarkable, and they deserve to be praised.
I highly recommend this product and all products from this company. Very durable.
Great product / Superb customer service
Initially, when I was searching for a bed/frame, there were a few that I was deciding between but the reviews about the excellent customer service for this bed/frame were the reason that I chose this particular frame. The bed/frame itself is nice and elegant. The self/assembly was easy and the drawers slide nicely and provide a lot of extra convenient storage. The font size on the instruction sheet is on the smaller end, but the assembly is pretty straight/forward. A power drill is highly recommended for ease of assembly, but not necessary. If you want a bit of extra support, you can nail a few extra support panels, but its not imperative. Besides the technical qualities of the bed/frame, it is the customer service that I would like to take this time to applaud. I had accidentally broken one of the panels when I had been assembling due to my own incompetence. However, when I contacted their customer service, Amarith not only sent me the correct replacement panel, but also sent me 4 packages in total because the first 3 were initially lost in the mail. The customer service I received was undoubtedly some of the best I have ever experienced, which is so rare as so little of customer service is an actual service to their customers and clients. For this company to be so accommodating and not even asking that I send back the other 3 packages is truly remarkable, and they deserve to be praised. I highly recommend this product and all products from this company. Very durable.