We received the bed and tried to assemble it. Some of the wood had poorly drilled holes so the wood is cracking around the holes. Another piece of wood is missing holes where they should be in order to screw it on the headboard. One of the posts had holes drilled on the wrong end so we cant attach the railing to the bed either. I called customer service and they gave me the run/around and want a detailed email along with pictures before they will send replacement parts. I have a partially assembled bed that I cant do anything with.
Poor manufacturing
We received the bed and tried to assemble it. Some of the wood had poorly drilled holes so the wood is cracking around the holes. Another piece of wood is missing holes where they should be in order to screw it on the headboard. One of the posts had holes drilled on the wrong end so we cant attach the railing to the bed either. I called customer service and they gave me the run/around and want a detailed email along with pictures before they will send replacement parts. I have a partially assembled bed that I cant do anything with.