I bought this as a gift. It arrived in two boxes that looked pristine. Chairs were in one box, and the table and racks were in the other. They put together the table first, but when they went to assemble the chair there was one part missing for each chairthe same part. It would give the 4 legs extra sturdiness. It was Memorial Day weekend but I contacted the company anyway and received a reply in less than 24 hours. I submitted the info they asked for and within less than 24 hours again they told me a new table and chair set was on the way and I didnt have to worry about sending back the other one. No hassle at all! The new set arrived within 5 days! The part was going to take too long to get here so they chose to handle it in that manner. It was GREAT customer service from start to finish. That is often more important than the product itself! Product is great for the money! You may need to add puff cushions to chair to boost chair height to table height but thats an easy and cheap solution. Economical, eye pleasing, storage with table and superior customer service found in one purchase. Whats not to like? Kids love it easy to put together.
Very good company to work with you!
I bought this as a gift. It arrived in two boxes that looked pristine. Chairs were in one box, and the table and racks were in the other. They put together the table first, but when they went to assemble the chair there was one part missing for each chairthe same part. It would give the 4 legs extra sturdiness. It was Memorial Day weekend but I contacted the company anyway and received a reply in less than 24 hours. I submitted the info they asked for and within less than 24 hours again they told me a new table and chair set was on the way and I didnt have to worry about sending back the other one. No hassle at all! The new set arrived within 5 days! The part was going to take too long to get here so they chose to handle it in that manner. It was GREAT customer service from start to finish. That is often more important than the product itself! Product is great for the money! You may need to add puff cushions to chair to boost chair height to table height but thats an easy and cheap solution. Economical, eye pleasing, storage with table and superior customer service found in one purchase. Whats not to like? Kids love it easy to put together.