At first I was very disappointed because the trampoline came and was missing 11 springs. Also, 5 of the hooks that hold up the poles stripped, they did not grab right so I had to go to Home Depot and buy bigger 3/8 inch bolts and then make the hole bigger so they could fit properly. I felt safer with the new 3/8 in bolts because the original ones were so tiny and defected.
After all this disappointed the customer service rep sent me the 11 springs right away and then offered me an $100 rebate, which is still being approved at this moment. At in all, I am happy now but it did take a lot more effort to build it Since I had to replace hooks. The trampoline its self is really bouncy and fun and the kids love it
Bouncy trampoline
At first I was very disappointed because the trampoline came and was missing 11 springs. Also, 5 of the hooks that hold up the poles stripped, they did not grab right so I had to go to Home Depot and buy bigger 3/8 inch bolts and then make the hole bigger so they could fit properly. I felt safer with the new 3/8 in bolts because the original ones were so tiny and defected. After all this disappointed the customer service rep sent me the 11 springs right away and then offered me an $100 rebate, which is still being approved at this moment. At in all, I am happy now but it did take a lot more effort to build it Since I had to replace hooks. The trampoline its self is really bouncy and fun and the kids love it