We cant finish the assembly because were missing the 30mm bolts labeled 7. Had to skip part of step 8 and cannot move past step 11 due to this lack of hardware. Were also missing the mattress supports labeled X1. Its not in either box. Another thing, I am reading that most other buyers received 3 boxes, but we received only 2. The boxes are labeled 1 of 2 and 2 of 2, it is possible that the packaging was updated to only need 2 containers. Ive contacted the seller and am awaiting response.
Overall the bed is very easy to assemble, it looks lovely, and I am still excited and hopeful that my daughter will get to use her bed sometime soon. For the moment, though, shes got nowhere to sleep.
Update: the seller is extremely responsive! Responded same day I contacted them. Theyve reshipped the entire hardware packet required for assembly. I can move on a little further, but still have not received the mattress support slats that are supposed to be included. Ive reached out again and await their response. 1 star increased to 2.
Edited: the seller resent the entire box of pieces to replace the support slats, X1. The box arrived 1 day after the hardware and the bed will be completed today. Updated review to 5 stars. I would recommend them, if you have a problem theyre extremely responsive and theyve made it right for me without further charge.
We Couldnt Finish... But the Seller Came Thru!
We cant finish the assembly because were missing the 30mm bolts labeled 7. Had to skip part of step 8 and cannot move past step 11 due to this lack of hardware. Were also missing the mattress supports labeled X1. Its not in either box. Another thing, I am reading that most other buyers received 3 boxes, but we received only 2. The boxes are labeled 1 of 2 and 2 of 2, it is possible that the packaging was updated to only need 2 containers. Ive contacted the seller and am awaiting response. Overall the bed is very easy to assemble, it looks lovely, and I am still excited and hopeful that my daughter will get to use her bed sometime soon. For the moment, though, shes got nowhere to sleep. Update: the seller is extremely responsive! Responded same day I contacted them. Theyve reshipped the entire hardware packet required for assembly. I can move on a little further, but still have not received the mattress support slats that are supposed to be included. Ive reached out again and await their response. 1 star increased to 2. Edited: the seller resent the entire box of pieces to replace the support slats, X1. The box arrived 1 day after the hardware and the bed will be completed today. Updated review to 5 stars. I would recommend them, if you have a problem theyre extremely responsive and theyve made it right for me without further charge.