Futon frame was not adequately packed to prevent damage. Components were not completely secured and the wood bundle is only protected with plastic and a thin layer of stryofoam. One of the slats was dinged in (2) places due to loose components sliding around in the box. All of the longer wood pieces are finger jointed - they dont tell you that in the description... Because of the different pieces of wood, the staining is not consistent and you can visibly see some of the finger joints - event on arm rests! Why wouldnt you use a solid piece of wood for the armrests?!? Instructions are decent, but not perfect. Overall it looks good at a distance. The mattress arrive 8 days later with no notice from DCG Stores. The mattress is made to order by Royal Sleep Products in Fort Worth, TX (Go USA!). The queen size mattress is heavy and comes in a tight roll binded by soft plastic - tricky to cut off without damaging the mattress, but I managed. Im letting the mattress lie flat for a few days to let the foam fill expand to its normal size. Im happy with the color I selected (Royal Blue). Overall, Im satisfied with the overall look, build, and operation of the futon, but not happy with the finger jointed arm rests or the damaged slat and other minor dings. I will keep it only because I could not find another in the style or finish I wanted from other sellers. Giving (3) star review because of subpar customer service when trying to find out when the mattress would be delivered.
Expect Some Damage Finger Jointed Wood
Futon frame was not adequately packed to prevent damage. Components were not completely secured and the wood bundle is only protected with plastic and a thin layer of stryofoam. One of the slats was dinged in (2) places due to loose components sliding around in the box. All of the longer wood pieces are finger jointed - they dont tell you that in the description... Because of the different pieces of wood, the staining is not consistent and you can visibly see some of the finger joints - event on arm rests! Why wouldnt you use a solid piece of wood for the armrests?!? Instructions are decent, but not perfect. Overall it looks good at a distance. The mattress arrive 8 days later with no notice from DCG Stores. The mattress is made to order by Royal Sleep Products in Fort Worth, TX (Go USA!). The queen size mattress is heavy and comes in a tight roll binded by soft plastic - tricky to cut off without damaging the mattress, but I managed. Im letting the mattress lie flat for a few days to let the foam fill expand to its normal size. Im happy with the color I selected (Royal Blue). Overall, Im satisfied with the overall look, build, and operation of the futon, but not happy with the finger jointed arm rests or the damaged slat and other minor dings. I will keep it only because I could not find another in the style or finish I wanted from other sellers. Giving (3) star review because of subpar customer service when trying to find out when the mattress would be delivered.