At first, we were very happy with the purchase. The bed looks great. But after three months there are significant structural issues with the frame, the frame integrity on our bed is sub-par. The bed was used by a preteen with no rough play and sometime over the three months of ownership the frame is compromised severely. We are hoping for a positive outcome with customer service, will update review when resolution is determined.
Update: No action will be taken. No replacement or refund offered. Three months is the apparent life span of this product.
Update 2: Seller has now initiated a replacement with the manufacturer.
Glad then sad: STAY AWAY
At first, we were very happy with the purchase. The bed looks great. But after three months there are significant structural issues with the frame, the frame integrity on our bed is sub-par. The bed was used by a preteen with no rough play and sometime over the three months of ownership the frame is compromised severely. We are hoping for a positive outcome with customer service, will update review when resolution is determined. Update: No action will be taken. No replacement or refund offered. Three months is the apparent life span of this product. Update 2: Seller has now initiated a replacement with the manufacturer.