Our chair was supposed to be delivered with special services where the delivery-person would bring the chair into our house and then assemble the chair and clean up any debris. The delivery-person put the chair on our porch and left! The feet were unattached to the chair and they require holes to be drilled in the bottom of the chair in order to attach the feet. Now we have to go to Lowes to get the bit we need in order to drill the holes and attach the feet ourselves. Theres no way to contact the seller directly and complain. I would have given the chair 5 stars because its beautiful and so comfortable, but now Im knocking it down to 3 stars because Im so frustrated with the service. We scheduled a specific day and time for the delivery and made sure we had someone here to meet the truck-- just as the instructions specified-- so why didnt the delivery-person do their part?
Beautiful chair, crappy service
Our chair was supposed to be delivered with special services where the delivery-person would bring the chair into our house and then assemble the chair and clean up any debris. The delivery-person put the chair on our porch and left! The feet were unattached to the chair and they require holes to be drilled in the bottom of the chair in order to attach the feet. Now we have to go to Lowes to get the bit we need in order to drill the holes and attach the feet ourselves. Theres no way to contact the seller directly and complain. I would have given the chair 5 stars because its beautiful and so comfortable, but now Im knocking it down to 3 stars because Im so frustrated with the service. We scheduled a specific day and time for the delivery and made sure we had someone here to meet the truck-- just as the instructions specified-- so why didnt the delivery-person do their part?