I bought this as a guest bed/sleepover trundle for my kids room. It arrived on time and in good condition. The FIRST piece had a hole that was drilled too small, so it was not possible to even get very far on the assembly. I was obviously very frustrated to find this defect.
I emailed the seller and got a very quick response. Within a week they had a replacement unit out to me and I was able to put it together with very little trouble. I just got unlucky with the first one, but the unit is very solid and I would highly recommend it.
Overall it took me about 1 hour to put it together (including the trundle underneath which is optional). The instructions are pretty straight forward. It looks a bit intimidating because of all the parts, but it really goes very quickly. Just make sure you have plenty of space to work otherwise you will be climbing over things the whole time.
This bed looks great, fits nicely in the room, and is very sturdy. I would highly recommend this and give the customer service department 5 stars as well.
Great deal and excellent customer service
I bought this as a guest bed/sleepover trundle for my kids room. It arrived on time and in good condition. The FIRST piece had a hole that was drilled too small, so it was not possible to even get very far on the assembly. I was obviously very frustrated to find this defect. I emailed the seller and got a very quick response. Within a week they had a replacement unit out to me and I was able to put it together with very little trouble. I just got unlucky with the first one, but the unit is very solid and I would highly recommend it. Overall it took me about 1 hour to put it together (including the trundle underneath which is optional). The instructions are pretty straight forward. It looks a bit intimidating because of all the parts, but it really goes very quickly. Just make sure you have plenty of space to work otherwise you will be climbing over things the whole time. This bed looks great, fits nicely in the room, and is very sturdy. I would highly recommend this and give the customer service department 5 stars as well.