I was skeptical on how it was going to be from the reviews, but took a chance and everything showed up great. The assembly was done with both my husband and I since our two boys 5 and 3 1/2try but reverse help. It did not take long at all to assemble. My 3 1/2 year old loves it. It is tall enough to have a fort underneath and short enough that Im not too worried about the height. It is very sturdy for them! I would not suggest an adult climbing in the bed. So we bought another one for our 5 year old, since the 3 1/2 year old needed out of the convertible crib immediately. The second bed came with a defect on one of the posts. I was worried contacting stores 123
because they may be out for the holidays. They responded that day Christmas eve and even on New years eve. They kept me informed all the way through (till delivery of the new bed) and even gave me options right away. The new bed once they contacted the manufacturer was sent out right away and delivered within a week. Stores 123 exceeded my expectations for what a company would go through to replace a defective product: They responded within 24hrs, went out of their way to keep me informed even during the holiday season, and made sure I was happy with the delivery of the replacement product. The boys are so very happy with their beds. Thank you so very much Stores 123 (especially Amari). Highly recommend this bed as well as the company for its outstanding customer service. One of my best buys.
Awesome bed and awesome customer service!
I was skeptical on how it was going to be from the reviews, but took a chance and everything showed up great. The assembly was done with both my husband and I since our two boys 5 and 3 1/2try but reverse help. It did not take long at all to assemble. My 3 1/2 year old loves it. It is tall enough to have a fort underneath and short enough that Im not too worried about the height. It is very sturdy for them! I would not suggest an adult climbing in the bed. So we bought another one for our 5 year old, since the 3 1/2 year old needed out of the convertible crib immediately. The second bed came with a defect on one of the posts. I was worried contacting stores 123 because they may be out for the holidays. They responded that day Christmas eve and even on New years eve. They kept me informed all the way through (till delivery of the new bed) and even gave me options right away. The new bed once they contacted the manufacturer was sent out right away and delivered within a week. Stores 123 exceeded my expectations for what a company would go through to replace a defective product: They responded within 24hrs, went out of their way to keep me informed even during the holiday season, and made sure I was happy with the delivery of the replacement product. The boys are so very happy with their beds. Thank you so very much Stores 123 (especially Amari). Highly recommend this bed as well as the company for its outstanding customer service. One of my best buys.