the choice recommendation I purchased this loft bed. I expected the quality to be reduced due to the price and make of the bed, but this loft bed is incredibly poor quality. The indented in while gently screwing the pieces together by hand. One of the rails came damaged (side piece of the loft bed), two of the rungs were completely dented in and the paint chipped off. I contacted customer service immediately, but did not receive a reply for about 2 weeks. When finally contacted by customer service, I provided pictures of the damaged part and the part itself per their request. It took 4 weeks before the part came in the mail / which was the wrong part, even after providing them with the correct name and picture of the part needed. The bed is unstable and tends to rock and wiggle when my daughter gets into it. The best part about the bed is the desk and shelving which my daughter loves. Ive learned my lesson that cheaper is never better. In the future, I will not purchase any products from this seller and I will stick to high quality wood for all our beds.
Poor Quality Product and Poor Customer Service
the choice recommendation I purchased this loft bed. I expected the quality to be reduced due to the price and make of the bed, but this loft bed is incredibly poor quality. The indented in while gently screwing the pieces together by hand. One of the rails came damaged (side piece of the loft bed), two of the rungs were completely dented in and the paint chipped off. I contacted customer service immediately, but did not receive a reply for about 2 weeks. When finally contacted by customer service, I provided pictures of the damaged part and the part itself per their request. It took 4 weeks before the part came in the mail / which was the wrong part, even after providing them with the correct name and picture of the part needed. The bed is unstable and tends to rock and wiggle when my daughter gets into it. The best part about the bed is the desk and shelving which my daughter loves. Ive learned my lesson that cheaper is never better. In the future, I will not purchase any products from this seller and I will stick to high quality wood for all our beds.