I had a confusing issue with this order. Supposedly I did not receive a email about the tv stand and fireplace being delivered in separate packaging and 2 different tracking numbers. I only received the tv stand and did not know that the fireplace was arriving separate. I was confused and reached out to the seller and the person explained to me that the fireplace gets delivered in a separate package and gave me the tracking number for the fireplace which I actually received the following day! Customer service was extremely helpful and understanding to my confusion. Now that I have the fireplace put together with the tv stand, this product is very beautiful and fits perfectly in my living room! The fireplace 3D effect is so awesome and makes me feel like I live in cabin! Very calming! Its a must buy!
UPDATE***
Customer service was very amazing, understanding and fast response. Due to my delivery issue they refunded me some money for the inconvenience which was very appreciated! I’m very happy with their service for helping me and very happy with my final tv fireplace stand product, therefore I am updating my review from 3 stars to now 5 stars! Thank you again!
Love it very beautiful!
I had a confusing issue with this order. Supposedly I did not receive a email about the tv stand and fireplace being delivered in separate packaging and 2 different tracking numbers. I only received the tv stand and did not know that the fireplace was arriving separate. I was confused and reached out to the seller and the person explained to me that the fireplace gets delivered in a separate package and gave me the tracking number for the fireplace which I actually received the following day! Customer service was extremely helpful and understanding to my confusion. Now that I have the fireplace put together with the tv stand, this product is very beautiful and fits perfectly in my living room! The fireplace 3D effect is so awesome and makes me feel like I live in cabin! Very calming! Its a must buy! UPDATE*** Customer service was very amazing, understanding and fast response. Due to my delivery issue they refunded me some money for the inconvenience which was very appreciated! I’m very happy with their service for helping me and very happy with my final tv fireplace stand product, therefore I am updating my review from 3 stars to now 5 stars! Thank you again!