I purchased two of the twin xl bed bases. One of them suffered a bit from the shipping but I thought it would be ok until we received the second one. They are quite heavy so I am struggling with the decision to return them. The second one arrived a few days after the first one with significantly more trauma to the box and I knew something was wrong when I could hear things rattling around inside. There was a pretty big hole in the box with clear tape put over it. It was also somewhat clear that it had been put together before and whoever returned it didnt worry too much about the packing and the company didnt bother to improve it. The legs were damaged and pretty much spread throughout the box rather than in their own little box. The fabric cover doesnt line up with each piece which makes no sense. Zip ties holding it together while shipping were missing and the cords were just flopping around. Some things you wouldnt notice if you didnt have two of them. The bed seems to be working correctly. Basically, it looks like they shipped one that someone else had returned, and the other one must have had a bad fall. I could probably live with the units but not at full retail so I am going to return them. That will be quite the chore too. The boxes are about 4 feet tall and wide and weigh more than 75 pounds according to the shipping warning. With a significant price adjustment, I could tolerate the issues, but for now I have to go through the process of packing them back up and scheduling a pickup.
Damaged and going to be tough to return.
I purchased two of the twin xl bed bases. One of them suffered a bit from the shipping but I thought it would be ok until we received the second one. They are quite heavy so I am struggling with the decision to return them. The second one arrived a few days after the first one with significantly more trauma to the box and I knew something was wrong when I could hear things rattling around inside. There was a pretty big hole in the box with clear tape put over it. It was also somewhat clear that it had been put together before and whoever returned it didnt worry too much about the packing and the company didnt bother to improve it. The legs were damaged and pretty much spread throughout the box rather than in their own little box. The fabric cover doesnt line up with each piece which makes no sense. Zip ties holding it together while shipping were missing and the cords were just flopping around. Some things you wouldnt notice if you didnt have two of them. The bed seems to be working correctly. Basically, it looks like they shipped one that someone else had returned, and the other one must have had a bad fall. I could probably live with the units but not at full retail so I am going to return them. That will be quite the chore too. The boxes are about 4 feet tall and wide and weigh more than 75 pounds according to the shipping warning. With a significant price adjustment, I could tolerate the issues, but for now I have to go through the process of packing them back up and scheduling a pickup.