We bought this frame for our guest bedroom. We set it up a few weeks ago and initially loved the frame. Was easy to assemble and looked amazing. Seemed extremely sturdy and a quality piece. We went into the guest bedroom earlier this week and noticed that one of the wood joints had sagged causing a huge crack to appear in the center of the side support. We were a little frustrated and disappointed with the defective piece but understand the nature of manufacturing. The real frustration came with our attempt to get a replacement piece. is requiring us to deconstruct the ENTIRE bed, somehow find a box big enough to fit everything in, and then have UPS pick up from our house with an adult present, but provides absolutely no scheduling options. Beyond frustrating and beyond unreasonable.
Broken Before it was Used
We bought this frame for our guest bedroom. We set it up a few weeks ago and initially loved the frame. Was easy to assemble and looked amazing. Seemed extremely sturdy and a quality piece. We went into the guest bedroom earlier this week and noticed that one of the wood joints had sagged causing a huge crack to appear in the center of the side support. We were a little frustrated and disappointed with the defective piece but understand the nature of manufacturing. The real frustration came with our attempt to get a replacement piece. is requiring us to deconstruct the ENTIRE bed, somehow find a box big enough to fit everything in, and then have UPS pick up from our house with an adult present, but provides absolutely no scheduling options. Beyond frustrating and beyond unreasonable.