I ordered 2 of these back in March when I had money with the intention of setting them up during the summer. My cousin came over to set them up but both were defective. One is bent, the other has a screw hole that is off center and can't have screw placed in it. Also it looks as if the package with the hardware had been opened. Since its been longer than 7 days I can't return it.
UPDATE: I got a hold of the manufacturer. They also only have a 30 day guarantee. I realize this is my fault, I should have waited to buy the beds until I could set them up but honestly I didn't think that the parts could come defective.
UPDATE: Since there was special circumstances with my situation, the company agreed to send me the replacement parts for free for one time only. Honestly this was extremely helpful. I can not even begin to explain how overjoyed I am that this was solved in this manner. My children now have two brand new beds with space enough to not have to down grade, too much. I would still double check everything when you get it though, but I'm guessing that is probably something most people do.
Helpful costumer service
I ordered 2 of these back in March when I had money with the intention of setting them up during the summer. My cousin came over to set them up but both were defective. One is bent, the other has a screw hole that is off center and can't have screw placed in it. Also it looks as if the package with the hardware had been opened. Since its been longer than 7 days I can't return it. UPDATE: I got a hold of the manufacturer. They also only have a 30 day guarantee. I realize this is my fault, I should have waited to buy the beds until I could set them up but honestly I didn't think that the parts could come defective. UPDATE: Since there was special circumstances with my situation, the company agreed to send me the replacement parts for free for one time only. Honestly this was extremely helpful. I can not even begin to explain how overjoyed I am that this was solved in this manner. My children now have two brand new beds with space enough to not have to down grade, too much. I would still double check everything when you get it though, but I'm guessing that is probably something most people do.