I do love these chairs -- but some of them do not sit flat and it really dampens our enjoyment of them. Interestingly, the MaxFind says there is a solution and they even sent me an email with the instructions. The images that go with the instructions did not come through, though, and I can't complete the instructions without them! I replied, asking for the images. They never replied. A few weeks later, I replied to an email they sent and again -- the images didn't come through. I emailed them asking for the images and never heard back. I wonder if the images even exist.
Great chair. Mediocre customer service at this point.
Great chairs, but not level on the floor!!!
I do love these chairs -- but some of them do not sit flat and it really dampens our enjoyment of them. Interestingly, the MaxFind says there is a solution and they even sent me an email with the instructions. The images that go with the instructions did not come through, though, and I can't complete the instructions without them! I replied, asking for the images. They never replied. A few weeks later, I replied to an email they sent and again -- the images didn't come through. I emailed them asking for the images and never heard back. I wonder if the images even exist. Great chair. Mediocre customer service at this point.