I purchased this over 2 years ago and absolutely love it. Unfortunately, I had to move and reassemble it. Ever since, it hasnt been the same. I took my mattress off to asses the issue to find I had the problem many people here have had where the wood had deteriorated and was no longer holding the screw. I read the reviews and panicked thinking I was going to have to replace the whole frame, when I noticed there was a number for parts and replacements. I spoke to a very helpful and pleasant representative who gladly put an order in to replace my parts under warranty. I am ecstatic that it was a no hassle solution and get to keep my bed just the way it is!!
Love!
I purchased this over 2 years ago and absolutely love it. Unfortunately, I had to move and reassemble it. Ever since, it hasnt been the same. I took my mattress off to asses the issue to find I had the problem many people here have had where the wood had deteriorated and was no longer holding the screw. I read the reviews and panicked thinking I was going to have to replace the whole frame, when I noticed there was a number for parts and replacements. I spoke to a very helpful and pleasant representative who gladly put an order in to replace my parts under warranty. I am ecstatic that it was a no hassle solution and get to keep my bed just the way it is!!