I got the box delivered to me and opened it up and found that I was missing pieces and instructions. I emailed them and they got back to me right away. Turns out that FedEx had only dropped off 1 of the 2 boxes and only one tracking number was sent out. I was assured that it would come in the next 2 days, and it was delivered the next day. What I really liked about this experience was that although there were some hiccups, the seller addressed them promptly and even attached a copy of the instructions in the email. Once I knew that they knew there was an issue and that they would resolve it, everything was fine. The youtube video is a nice addon touch that makes it a littler easier, and the entire couch was assembled in 30 minutes tops. All parts and instructions were there and I am VERY happy with the quality of the product and ever more happy with the customer service. If you have a small living room like I do this couch is PERFECT and very comfortable. A good investment for the price.
Perfect for the price!
I got the box delivered to me and opened it up and found that I was missing pieces and instructions. I emailed them and they got back to me right away. Turns out that FedEx had only dropped off 1 of the 2 boxes and only one tracking number was sent out. I was assured that it would come in the next 2 days, and it was delivered the next day. What I really liked about this experience was that although there were some hiccups, the seller addressed them promptly and even attached a copy of the instructions in the email. Once I knew that they knew there was an issue and that they would resolve it, everything was fine. The youtube video is a nice addon touch that makes it a littler easier, and the entire couch was assembled in 30 minutes tops. All parts and instructions were there and I am VERY happy with the quality of the product and ever more happy with the customer service. If you have a small living room like I do this couch is PERFECT and very comfortable. A good investment for the price.