When we assembled and set up the umbrella, we noticed a small pinhole at the very top. We emailed customer service. They had us do a water test to see if it would leak. We did have a drop or two (wasnt really that big a deal) that came through. Not really enough to warrant a replacement but sent us a replacement top fabric anyway! We got the replacement part in only a few days. Their customer service is super! We are very happy with the purchase. Would recommend to anyone! Was easy to set up and is very sturdy.
Stellar customer service
When we assembled and set up the umbrella, we noticed a small pinhole at the very top. We emailed customer service. They had us do a water test to see if it would leak. We did have a drop or two (wasnt really that big a deal) that came through. Not really enough to warrant a replacement but sent us a replacement top fabric anyway! We got the replacement part in only a few days. Their customer service is super! We are very happy with the purchase. Would recommend to anyone! Was easy to set up and is very sturdy.