When I assembled this set, the chairs were perfect. The welds seem solid. Then, as I was putting the side table together, I noticed that one of the leg assemblies (pic attached) failed to get completely painted. I tried to turn it to the inside where it wouldnt be noticed, but there are welded nuts for the cross support that cannot be accessed. Ergo, the unpainted steel was going to be exposed and further would be visible. After contacting the Seller at the email on the package seeking some touch up paint in the same coffee color, Jason responded with professionalism. He asked me to send him a pic of the PO so he could contact the manufacturer for a new leg. Within two days (even counting weekend days) on the following Tuesday evening I received the email with the tracking number for my new leg. Thank You Jason. Excellent customer service.
has awesome service
When I assembled this set, the chairs were perfect. The welds seem solid. Then, as I was putting the side table together, I noticed that one of the leg assemblies (pic attached) failed to get completely painted. I tried to turn it to the inside where it wouldnt be noticed, but there are welded nuts for the cross support that cannot be accessed. Ergo, the unpainted steel was going to be exposed and further would be visible. After contacting the Seller at the email on the package seeking some touch up paint in the same coffee color, Jason responded with professionalism. He asked me to send him a pic of the PO so he could contact the manufacturer for a new leg. Within two days (even counting weekend days) on the following Tuesday evening I received the email with the tracking number for my new leg. Thank You Jason. Excellent customer service.