In past experience with , we had easily returned items that arrived in error or somehow marred. I hadnt read details, so when 2 of 4 stools arrived with blemishes on multiple parts, we tried to return and realized this isnt how it works for all items. Instead, we messaged the company for replacement parts. They were prompt to reply, and the replacement parts arrived within a week. Unfortunately, half the replacement parts were just as badly marred as the originals. I am talking about scratches and scuffs on the base or gas lifts, so if this is something for a home with young children or a newly furnished basement, the chairs are comfortable and fine looking. I just didnt think I was shopping at a scratch and dent store.
Not an item for perfectionists
In past experience with , we had easily returned items that arrived in error or somehow marred. I hadnt read details, so when 2 of 4 stools arrived with blemishes on multiple parts, we tried to return and realized this isnt how it works for all items. Instead, we messaged the company for replacement parts. They were prompt to reply, and the replacement parts arrived within a week. Unfortunately, half the replacement parts were just as badly marred as the originals. I am talking about scratches and scuffs on the base or gas lifts, so if this is something for a home with young children or a newly furnished basement, the chairs are comfortable and fine looking. I just didnt think I was shopping at a scratch and dent store.