I just moved in to my new apartment so I was building this bed frame. One of the parts had something soldered on the opposite side, making it impossible to build. I had to contact the manufacturer and they did send me a new one so that was good; however, it took several days of back and forth before they actually sent me one because they wanted me to prove to them that it was defective and had me send them pictures, and they would take a whole day to reply. It then took 2 days for them to send out the part and it took 5 more days for it to ship to me. Had to have my mattress on the floor the whole time and since my family wasnt there anymore I had to build this on my own. Other than that, the bed frame doesnt actually align perfectly either, theres a lot of screws that will fit but you have to angle it in weird directions. The also dont really snap shut they just kind of roll out and roll in.
Poor Quality Control
I just moved in to my new apartment so I was building this bed frame. One of the parts had something soldered on the opposite side, making it impossible to build. I had to contact the manufacturer and they did send me a new one so that was good; however, it took several days of back and forth before they actually sent me one because they wanted me to prove to them that it was defective and had me send them pictures, and they would take a whole day to reply. It then took 2 days for them to send out the part and it took 5 more days for it to ship to me. Had to have my mattress on the floor the whole time and since my family wasnt there anymore I had to build this on my own. Other than that, the bed frame doesnt actually align perfectly either, theres a lot of screws that will fit but you have to angle it in weird directions. The also dont really snap shut they just kind of roll out and roll in.