Worked Great/Right up until the chair control broke UPDATE UPDATE II
I bought this for my wife that had a full knee replacement. Yesterday she got into the chair and reclined. She needed to get up and the control would not work. I needed to gently move her to the front of the chair and ease her out of it.
It has now been 3 weeks after her surgery and less than 3 weeks since we bought the chair. I expected better.
The wires were routed through the lift mechanism and got caught in the mechanism. I repaired the wires and re/routed them.
UPDATE
I reached out to the seller, . I made them aware of my issue and sent them some pictures. The promptly sent me a replacement remote that I connected. Everything works well now.
I just received a follow up email asking if I received the part and it everything worked. Great customer service.
My recommendation is to check the routing of the wires. Use tie wraps to secure the wiring harness to the frame. This keeps wires from going where they arent supposed to. Also, use electrical tape to tape the connectors together.
We are very happy now.
The chair works great, the implementation is fair. Take my recommendations into account and the implementation will be great as well.
UPDATE II
I just received an email from customer service. Dear George,
Sorry to bother you again.
Yesterday I came back from the factory and took some good news for our products.
To avoid the cable cut under the seat, we added two nylon cable ties to hold the cables of the chair, and also increase the length of the lift remote for users convenience.
Besides, we found out the place of side pocket is a little bit lower, so we moved it up 2 inches around, we believe that will more convenient to put something in it.
Again, we sincerely appreciate your important suggestion.
All the best!
Yours in service,
William | Customer Service
A company that listens to their customers! Amazing!!!
Worked Great/Right up until the chair control broke UPDATE UPDATE II
I bought this for my wife that had a full knee replacement. Yesterday she got into the chair and reclined. She needed to get up and the control would not work. I needed to gently move her to the front of the chair and ease her out of it. It has now been 3 weeks after her surgery and less than 3 weeks since we bought the chair. I expected better. The wires were routed through the lift mechanism and got caught in the mechanism. I repaired the wires and re/routed them. UPDATE I reached out to the seller, . I made them aware of my issue and sent them some pictures. The promptly sent me a replacement remote that I connected. Everything works well now. I just received a follow up email asking if I received the part and it everything worked. Great customer service. My recommendation is to check the routing of the wires. Use tie wraps to secure the wiring harness to the frame. This keeps wires from going where they arent supposed to. Also, use electrical tape to tape the connectors together. We are very happy now. The chair works great, the implementation is fair. Take my recommendations into account and the implementation will be great as well. UPDATE II I just received an email from customer service. Dear George, Sorry to bother you again. Yesterday I came back from the factory and took some good news for our products. To avoid the cable cut under the seat, we added two nylon cable ties to hold the cables of the chair, and also increase the length of the lift remote for users convenience. Besides, we found out the place of side pocket is a little bit lower, so we moved it up 2 inches around, we believe that will more convenient to put something in it. Again, we sincerely appreciate your important suggestion. All the best! Yours in service, William | Customer Service A company that listens to their customers! Amazing!!!