Difficult process if parts are damaged or missing.
The bed went together as easily as expected. Two end caps were broken in the box with no obvious damage to the shipping box and it appeared to have been handled with reasonable care in shipping. They cover the open ends of the larger box tubing that make up the main legs. I reached out to the company as the instructions directed, and they ultimately told me I'd need to contact for a full replacement unit. It's already assembled so I'm not taking it apart for a replacement. I'm sure I can find end caps in that size, but they are a light grey color that compliments the bed and other hardware, so I bet that's going to be hard to find. So in the end, customer service through the company was useless. It's a nice color and the finish (paint/powder coat?) was even and the rest of the hardware was there. It shifts/rocks a little, but is as sturdy as any other metal loft-bed I've experienced around this price.
Difficult process if parts are damaged or missing.
The bed went together as easily as expected. Two end caps were broken in the box with no obvious damage to the shipping box and it appeared to have been handled with reasonable care in shipping. They cover the open ends of the larger box tubing that make up the main legs. I reached out to the company as the instructions directed, and they ultimately told me I'd need to contact for a full replacement unit. It's already assembled so I'm not taking it apart for a replacement. I'm sure I can find end caps in that size, but they are a light grey color that compliments the bed and other hardware, so I bet that's going to be hard to find. So in the end, customer service through the company was useless. It's a nice color and the finish (paint/powder coat?) was even and the rest of the hardware was there. It shifts/rocks a little, but is as sturdy as any other metal loft-bed I've experienced around this price.