When I received two chairs, one of the clips was missing on one chair. Each chair comes with 4 clips to secure the legs in place. They are necessary for a sturdy chair. I could not get through via phone so I emailed them. It says theyll respond within 48 hours but they did not. Finally had to intervene, but their only option was for me to return both chairs and replace them since they could not reach the company either. was awesome, but the company was not. I like the chairs a lot, but if you need any support, its a headache.
Good product, horrible customer service
When I received two chairs, one of the clips was missing on one chair. Each chair comes with 4 clips to secure the legs in place. They are necessary for a sturdy chair. I could not get through via phone so I emailed them. It says theyll respond within 48 hours but they did not. Finally had to intervene, but their only option was for me to return both chairs and replace them since they could not reach the company either. was awesome, but the company was not. I like the chairs a lot, but if you need any support, its a headache.