Arrived over three days in three boxes. Read this is standard from other reviewers but was still a bit anxious when the second box delivered by UPS on Friday and nothing by Monday. Checked order on and UPS tracking and both stated all had been delivered. Emailed seller thru and they promptly got back to me that the third box was on the way and they were only allowed to post one tracking number on and that only covered the first two boxes. They gave me a tracking number for the third box and it arrived the next day.
Assembly would be MUCH easier it the parts were labeled like with many other items Ive had to assemble over the years from furniture to grills. A simple sticker of A,B,C, etc. attached to the parts would have eliminated some consternation during assembly.
Otherwise, pleased with the looks, the quality and the prompt customer service. Now to see how it holds up over time.
Additional review:
After 2 months, washed covers before applying stain/water resistant spray and two covers fell apart. Contacted thru and customer service got back immediately, asked which covers needed replacement and they were here inside of a week. Also asked about purchasing an additional cushion abd was told they would send one free of charge as an apology. Not only did they send the free cushion but they also sent a center chair and coffee table as an additional apology even tho I never asked for that. Nice to know that at least one company knows what customer service means and went well above what was expected!
Good looking set amazing customer service
Arrived over three days in three boxes. Read this is standard from other reviewers but was still a bit anxious when the second box delivered by UPS on Friday and nothing by Monday. Checked order on and UPS tracking and both stated all had been delivered. Emailed seller thru and they promptly got back to me that the third box was on the way and they were only allowed to post one tracking number on and that only covered the first two boxes. They gave me a tracking number for the third box and it arrived the next day. Assembly would be MUCH easier it the parts were labeled like with many other items Ive had to assemble over the years from furniture to grills. A simple sticker of A,B,C, etc. attached to the parts would have eliminated some consternation during assembly. Otherwise, pleased with the looks, the quality and the prompt customer service. Now to see how it holds up over time. Additional review: After 2 months, washed covers before applying stain/water resistant spray and two covers fell apart. Contacted thru and customer service got back immediately, asked which covers needed replacement and they were here inside of a week. Also asked about purchasing an additional cushion abd was told they would send one free of charge as an apology. Not only did they send the free cushion but they also sent a center chair and coffee table as an additional apology even tho I never asked for that. Nice to know that at least one company knows what customer service means and went well above what was expected!