Really unprofessional. Instructions are not clear and wrong (multiple parts have the number of pieces in the instructions wrong; no parts were missing though).
I was able to figure things out eventually, but now Im stuck since one of the important pieces doesnt match (and I just started). The holes are not drilled correctly so either I try to fix it myself or send it back (the thing is really heavy with so many parts so its going to be difficult and expensive to return). If you still gonna buy it here I suggest you pay the extra professional assembly service.
May 12, 2018 Update:
I changed my review from one to three stars. I finished putting the bed together. The bed is nice and feels sturdy.
With the right tools and forcing some of the screws in, I managed to overcome all the assembly issues.
One tip: The first step is assembling the sides of the bed. All the parts look the same but two of them have 4 tiny holes in the middle that will be used later to hold the metal bar in the middle of the top bunk. You should make sure those two parts are at the top on both sides. I figured it out when it was too late and ended up making new holes on one side.
Not do it yourself assembly like furniture
Really unprofessional. Instructions are not clear and wrong (multiple parts have the number of pieces in the instructions wrong; no parts were missing though). I was able to figure things out eventually, but now Im stuck since one of the important pieces doesnt match (and I just started). The holes are not drilled correctly so either I try to fix it myself or send it back (the thing is really heavy with so many parts so its going to be difficult and expensive to return). If you still gonna buy it here I suggest you pay the extra professional assembly service. May 12, 2018 Update: I changed my review from one to three stars. I finished putting the bed together. The bed is nice and feels sturdy. With the right tools and forcing some of the screws in, I managed to overcome all the assembly issues. One tip: The first step is assembling the sides of the bed. All the parts look the same but two of them have 4 tiny holes in the middle that will be used later to hold the metal bar in the middle of the top bunk. You should make sure those two parts are at the top on both sides. I figured it out when it was too late and ended up making new holes on one side.