This bed is perfectly suited for my needs viz visiting grandchildren. It did arrive with one of the rollers on the trundle broken. This took more time to replace than the actually delivery of the bed after a couple of phone calls, an email, and a phone call from customer service that didn’t realize I had sent an email with a photo of the broken part. And now after unsuccessfully trying to get the trundle out, the discovery that two of the slats on the full size bed were broken and jammed into the trundle mattress below thus preventing it from sliding out. I will replace with a better quality slat from Home Depot myself. Judge for yourself. I still like the bed so go figure!
Quality and customer service
This bed is perfectly suited for my needs viz visiting grandchildren. It did arrive with one of the rollers on the trundle broken. This took more time to replace than the actually delivery of the bed after a couple of phone calls, an email, and a phone call from customer service that didn’t realize I had sent an email with a photo of the broken part. And now after unsuccessfully trying to get the trundle out, the discovery that two of the slats on the full size bed were broken and jammed into the trundle mattress below thus preventing it from sliding out. I will replace with a better quality slat from Home Depot myself. Judge for yourself. I still like the bed so go figure!