Nice Bed / sturdy / wrong pieces received / fixed w/ excellent customer service
Edit: 1/27/22 (upgraded to 5 stars)
Its been 12 days. Customer service responded immediately to my message and did everything possible to make this right. As no pieces were available at the warehouse, they had them shipped from the factory. They gave me a partial credit back for the hassle, and then sent me 4 new pieces (2x 1, and 2x 2, just in case the stickers were wrong again). Luckily they were the right pieces.
They were in constant communication with me, provided me with Fed/Ex trac information, and so Im revising my review from 3 to 5 stars.
The bed is comfortable, sturdy, nice loo / and despite the initial problem / later solved, the customer service was excellent.
1/15/2022 (3 stars)
I really like the visual aspect of the bed. Minimal, nice colors, works for our room. Read the good reviews. I consistently order with , so trust it overall.
Received the bed earlier than anticipated, which was nice.
However, my husband started assembling the headframe, went great, easy.
But when it came to the base mattress frame, he realized that the pieces didnt match the instructions and were non/reversible due to the design and measure / or we would have just flipped them. Cant do it. (We later realized they in fact sent 4x 2.
The ledge to hold the slats is not exactly in the middle, so you have to have 2x piece 1 and 2x piece 2, in order to have the same height from side to side for the latte distributions. If we try to flip the pieces, then the ledge of one side would be lower, putting the mattress at a slant down to the right or the left. Not level.
Putting three stars for now, and will review again.
Have contacted the seller requesting to correct the two pieces we need to correct this; and am hoping for a quick turnaround and good customer service. If this is resolved, I will update with positive feedback and raise the stars, or if they are non/responsive, I will update as well so others can avoid the same experience.
To be continued. Good!!
Nice Bed / sturdy / wrong pieces received / fixed w/ excellent customer service
Edit: 1/27/22 (upgraded to 5 stars) Its been 12 days. Customer service responded immediately to my message and did everything possible to make this right. As no pieces were available at the warehouse, they had them shipped from the factory. They gave me a partial credit back for the hassle, and then sent me 4 new pieces (2x 1, and 2x 2, just in case the stickers were wrong again). Luckily they were the right pieces. They were in constant communication with me, provided me with Fed/Ex trac information, and so Im revising my review from 3 to 5 stars. The bed is comfortable, sturdy, nice loo / and despite the initial problem / later solved, the customer service was excellent. 1/15/2022 (3 stars) I really like the visual aspect of the bed. Minimal, nice colors, works for our room. Read the good reviews. I consistently order with , so trust it overall. Received the bed earlier than anticipated, which was nice. However, my husband started assembling the headframe, went great, easy. But when it came to the base mattress frame, he realized that the pieces didnt match the instructions and were non/reversible due to the design and measure / or we would have just flipped them. Cant do it. (We later realized they in fact sent 4x 2. The ledge to hold the slats is not exactly in the middle, so you have to have 2x piece 1 and 2x piece 2, in order to have the same height from side to side for the latte distributions. If we try to flip the pieces, then the ledge of one side would be lower, putting the mattress at a slant down to the right or the left. Not level. Putting three stars for now, and will review again. Have contacted the seller requesting to correct the two pieces we need to correct this; and am hoping for a quick turnaround and good customer service. If this is resolved, I will update with positive feedback and raise the stars, or if they are non/responsive, I will update as well so others can avoid the same experience. To be continued. Good!!