My son was so excited when the bed arrived, it seems sturdy but it was missing parts. We unboxed everything and threw the box. So as me and my husband started to build the ends of the bed everything was going well, up until we started doing the side rails. The first rails that we put were supposed to have 3 holes, 2 for the wooden inserts and 1 for the bolt and screw. It was kissing the body and screw hole. No big deal, right? My husband got his power tool and drilled the holes for it. We finished setting up one side of the railing. We get to the next side. We were missing one of the wooden pieces for the railing. We were missing the bed slats. And one of the steps for the stairs. I really wanted to love this bed but I cannot. Because there isnt one!!! Its missing pieces. I reached out to the manufacturer and I have to go through an obstacle just to see if I can get a refund or another bed sent. Not impressed with customer service. Did I mention I threw the box away! So if I want to return I have to pay more money to get a new box and get it shipped back to them and wait weeks for it to arrive. Yes Im frustrated. Dont recommend
Not impressed
My son was so excited when the bed arrived, it seems sturdy but it was missing parts. We unboxed everything and threw the box. So as me and my husband started to build the ends of the bed everything was going well, up until we started doing the side rails. The first rails that we put were supposed to have 3 holes, 2 for the wooden inserts and 1 for the bolt and screw. It was kissing the body and screw hole. No big deal, right? My husband got his power tool and drilled the holes for it. We finished setting up one side of the railing. We get to the next side. We were missing one of the wooden pieces for the railing. We were missing the bed slats. And one of the steps for the stairs. I really wanted to love this bed but I cannot. Because there isnt one!!! Its missing pieces. I reached out to the manufacturer and I have to go through an obstacle just to see if I can get a refund or another bed sent. Not impressed with customer service. Did I mention I threw the box away! So if I want to return I have to pay more money to get a new box and get it shipped back to them and wait weeks for it to arrive. Yes Im frustrated. Dont recommend