Delivery: delayed 3 days, was dropped once when it was out of the truck, hit the bumper of my car on the way in. Very courteous delivery people. They offered to wait while we unpacked it to check for parts and damage. (Came in one package.) Both wore masks which I appreciated.
Couch pros: appears good quality/sturdy, fabric is neither soft nor rough, bed component pulls out easily, back cushions are comfortable.
Couch cons: seat is firm but not super uncomfortable I just prefer a super soft seat cushion but this is a guest room couch so its okay, you can smell whatever chemicals its been treated with but hopefully that will dissipate soon, bed section is slightly higher than rest of couch when pulled out but it wasnt terribly noticeable when laying on it/plan to use a mattress topper to cover that up and make it more comfortable to sleep on, couch legs are plastic/they look fine just think wood legs are more durable and attractive.
Overall: would recommend and purchase again. Love this product. No issues.
Overall good purchase
Delivery: delayed 3 days, was dropped once when it was out of the truck, hit the bumper of my car on the way in. Very courteous delivery people. They offered to wait while we unpacked it to check for parts and damage. (Came in one package.) Both wore masks which I appreciated. Couch pros: appears good quality/sturdy, fabric is neither soft nor rough, bed component pulls out easily, back cushions are comfortable. Couch cons: seat is firm but not super uncomfortable I just prefer a super soft seat cushion but this is a guest room couch so its okay, you can smell whatever chemicals its been treated with but hopefully that will dissipate soon, bed section is slightly higher than rest of couch when pulled out but it wasnt terribly noticeable when laying on it/plan to use a mattress topper to cover that up and make it more comfortable to sleep on, couch legs are plastic/they look fine just think wood legs are more durable and attractive. Overall: would recommend and purchase again. Love this product. No issues.