I am somewhat torn on this review. Bed came very well packed and easy to assemble. Color is light putty grey / so it works if you wanted white or off/white / not too gray.
When taking pieces out, noticed that some had minor repairs done on them. A back leg appeared to be cosmetic only but noticeable. During the assembly also noticed that one side rail was repaired right on the end / hopefully cosmetic as well. Considering the small cost of the pine, I would hope they could either junk the offending pieces or make repairs unnoticeable / I guess not at this price point though.
Also noticed cracks around couple inserted threads in the end board / cant tell how well they will hold over time. I called the factory customer service a week ago / no reply. I also send a note with photos the same day / no reply as well. That is a huge no/no in my book / what kind of 5 year warranty will I get if I cant get hold of the factory.
The middle supports are not perfectly vertical and are slightly bent all three in one direction / I am guessing factory welding of the brackets is slightly off / will see how well they hold up as well. We bought this as a guest bed / I would not consider this to be a daily sleeper.
UPDATE 6/12/2018 / responded after I commented below that there was no response to me second query. I got three separate e/mails from them to all my earlier requests and eventually they combined them into one. Even thought I asked for one leg and 1 sideboard piece, I got two legs from them ? The leg tops were perfectly finished as opposed to the ones I got in the box. No response to my side rail request though. I imagine I could push the matter but considering that I did get to respond I am satisfied that if the rails cracks any further, I will be able to get a replacement. So product itself is a four star, service / still to be decided. Product is Ok for the price.
Bed came very well packed and easy to assemble
I am somewhat torn on this review. Bed came very well packed and easy to assemble. Color is light putty grey / so it works if you wanted white or off/white / not too gray. When taking pieces out, noticed that some had minor repairs done on them. A back leg appeared to be cosmetic only but noticeable. During the assembly also noticed that one side rail was repaired right on the end / hopefully cosmetic as well. Considering the small cost of the pine, I would hope they could either junk the offending pieces or make repairs unnoticeable / I guess not at this price point though. Also noticed cracks around couple inserted threads in the end board / cant tell how well they will hold over time. I called the factory customer service a week ago / no reply. I also send a note with photos the same day / no reply as well. That is a huge no/no in my book / what kind of 5 year warranty will I get if I cant get hold of the factory. The middle supports are not perfectly vertical and are slightly bent all three in one direction / I am guessing factory welding of the brackets is slightly off / will see how well they hold up as well. We bought this as a guest bed / I would not consider this to be a daily sleeper. UPDATE 6/12/2018 / responded after I commented below that there was no response to me second query. I got three separate e/mails from them to all my earlier requests and eventually they combined them into one. Even thought I asked for one leg and 1 sideboard piece, I got two legs from them ? The leg tops were perfectly finished as opposed to the ones I got in the box. No response to my side rail request though. I imagine I could push the matter but considering that I did get to respond I am satisfied that if the rails cracks any further, I will be able to get a replacement. So product itself is a four star, service / still to be decided. Product is Ok for the price.