This base is very nice. The setup instructions were very clear, but when it came time to connect the color/coded cords, the actual motor cords would not connect properly. I called customer service and he said to take the little plastic piece off above where the connections are, then they will insert properly. Well, there is a trick. You cannot just push them in, you have to jiggle them while pushing, and then they snap in when all the little prongs are lined up. It worked the exact same way with both motors. For the quality and ease of set up, this is 5 star, but I was very disappointed in the UPS delivery. I could not be home on the day it delivered (a day early) so I left 2 notes for UPS, requesting they drop the item by the front door (which is up 5 steps). They left it in the carport, right where I park my car. True, I did not pay extra for setup, but I was disgusted that UPS took my note that said I was elderly and needed the bed left by the front door. My boys were out of town. I had to open the container, and with great difficulty, bring the pieces in on a dolly cart. I had to lay plastic and push it end over end up the stairs in the rain and through the front door. It was very very difficult to manage. I dislike UPS, who has done this repeatedly, even with small packages. They leave them in the carport where there is no door, and if it were not for texted confirmations of delivery, I would never know I had a delivery. I hope can work around this ly company in the future. I love this!
Great bed, lousy delivery service.
This base is very nice. The setup instructions were very clear, but when it came time to connect the color/coded cords, the actual motor cords would not connect properly. I called customer service and he said to take the little plastic piece off above where the connections are, then they will insert properly. Well, there is a trick. You cannot just push them in, you have to jiggle them while pushing, and then they snap in when all the little prongs are lined up. It worked the exact same way with both motors. For the quality and ease of set up, this is 5 star, but I was very disappointed in the UPS delivery. I could not be home on the day it delivered (a day early) so I left 2 notes for UPS, requesting they drop the item by the front door (which is up 5 steps). They left it in the carport, right where I park my car. True, I did not pay extra for setup, but I was disgusted that UPS took my note that said I was elderly and needed the bed left by the front door. My boys were out of town. I had to open the container, and with great difficulty, bring the pieces in on a dolly cart. I had to lay plastic and push it end over end up the stairs in the rain and through the front door. It was very very difficult to manage. I dislike UPS, who has done this repeatedly, even with small packages. They leave them in the carport where there is no door, and if it were not for texted confirmations of delivery, I would never know I had a delivery. I hope can work around this ly company in the future. I love this!