Product was easy to assemble. Great comfort. Totally enjoying the couch. However, I have to say that the initially delivery was subpar. I live on the 5th floor and they first left the package near the elevator in the entrance lobby. (It couldnt fit in the elevator.)I placed a call with N customer service and they took care of it within 24hr!! Totally happy with the client support and this shows why N is 1 in the business. Thanks to the problem solvers and delivery managers for swift responses!! (Couch came via stairs. A huge thanks for all hard work and troubleshooting!)
Satisfactory delivery
Product was easy to assemble. Great comfort. Totally enjoying the couch. However, I have to say that the initially delivery was subpar. I live on the 5th floor and they first left the package near the elevator in the entrance lobby. (It couldnt fit in the elevator.)I placed a call with N customer service and they took care of it within 24hr!! Totally happy with the client support and this shows why N is 1 in the business. Thanks to the problem solvers and delivery managers for swift responses!! (Couch came via stairs. A huge thanks for all hard work and troubleshooting!)