Shipped in 3 separate boxes. UPS delayed my drop off twice. The note claimed signature required, but their rep said the driver was mistaken. It still took an additional 4 calendar days to be dropped off. And they didnt get my signature at drop off, so the inconvenience was for nothing. One box arrived torn and open. The hardware and instructions were missing. I suspect theyre sliding around the back of the UPS truck. I had to contact manufacturer for replacement parts. It was resolved without hassle. The bed took hours to assemble bc the parts werent labeled as the manual said. It ended up being a solid good quality bed, but it certainly was more hassle than it should have been. Perfect for us
Great bed but a big hassle
Shipped in 3 separate boxes. UPS delayed my drop off twice. The note claimed signature required, but their rep said the driver was mistaken. It still took an additional 4 calendar days to be dropped off. And they didnt get my signature at drop off, so the inconvenience was for nothing. One box arrived torn and open. The hardware and instructions were missing. I suspect theyre sliding around the back of the UPS truck. I had to contact manufacturer for replacement parts. It was resolved without hassle. The bed took hours to assemble bc the parts werent labeled as the manual said. It ended up being a solid good quality bed, but it certainly was more hassle than it should have been. Perfect for us