The umbrella came via FedEx. The box looked like it was tossed around a few times. I put it together to find a couple of dents and 2 small holes in the umbrella. They first offered 50.00 refund . When I said no ,they came back with a 100.00 refund it I were to keep it. I explained to them that I like the umbrella and if the dents were not visible,I would have accepted the offer, but since it is a nice product, I wanted the top part replaced. They are now sending me the part. The manufacturer should improve the packaging so this doesnt happen again.
Nice umbrella
The umbrella came via FedEx. The box looked like it was tossed around a few times. I put it together to find a couple of dents and 2 small holes in the umbrella. They first offered 50.00 refund . When I said no ,they came back with a 100.00 refund it I were to keep it. I explained to them that I like the umbrella and if the dents were not visible,I would have accepted the offer, but since it is a nice product, I wanted the top part replaced. They are now sending me the part. The manufacturer should improve the packaging so this doesnt happen again.