We ordered this island and received it sooner than expected. Three very heavy boxes. Unfortunately, the Island top had a chunk broken off. Not acceptable for this price. The customer help line initially was not working. But once we got through we reached Nick who was very helpful. He looked up our information and asked what part was defective. He ordered a replacement part which he said would come in 2/4 days. We received it on day 3. No defects in the replacement. Since it was the last part to install, we were able to construct the rest of the island while we waited for the top. One word of caution, the instructions dont say how to make the leaf stay up. Turns out there are two wooden arms that are flush against the back of the island. They swing out and lock in place to hold up the leaf. Took us a while to figure this out as we thought the arms were decorative when flush against the back. Island looks very nice, but since the reviews warn against damaging the top, I ordered custom pads to fit over so the top is protected when doing baking, etc.
Prompt response to complaint
We ordered this island and received it sooner than expected. Three very heavy boxes. Unfortunately, the Island top had a chunk broken off. Not acceptable for this price. The customer help line initially was not working. But once we got through we reached Nick who was very helpful. He looked up our information and asked what part was defective. He ordered a replacement part which he said would come in 2/4 days. We received it on day 3. No defects in the replacement. Since it was the last part to install, we were able to construct the rest of the island while we waited for the top. One word of caution, the instructions dont say how to make the leaf stay up. Turns out there are two wooden arms that are flush against the back of the island. They swing out and lock in place to hold up the leaf. Took us a while to figure this out as we thought the arms were decorative when flush against the back. Island looks very nice, but since the reviews warn against damaging the top, I ordered custom pads to fit over so the top is protected when doing baking, etc.