I was very excited for this product to arrive, and was very disappointed. The screw holes on one side of the front panel of the trundle piece are in the wrong place, so it is impossible to put the pieces together. In addition, a screw for securing the ladder arrived without any thread, making it unusable. Overall, very disappointed. I attempted to contact customer service, but there was no response. I expected better quality.
Defective pieces
I was very excited for this product to arrive, and was very disappointed. The screw holes on one side of the front panel of the trundle piece are in the wrong place, so it is impossible to put the pieces together. In addition, a screw for securing the ladder arrived without any thread, making it unusable. Overall, very disappointed. I attempted to contact customer service, but there was no response. I expected better quality.